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June 2024 by CJ McKay
Excellent customer service - very knowledgeable and friendly staff, quick service especially if you are looking to get a club re-gripped. I would highly recommend this store!
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April 2024 by Imagix Studio
I called and asked about a repair to my Ping G30 Driver loft adjuster, the repair tech told me it happens a lot with these models, told me to turn it but side down and tap it a few times to loosen it and Bingo it worked! These guys are great!
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January 2024 by T W.
We have had several great experiences at Golf Galaxy in Reading: 1. Last year I did a no-cost club fitting which gave me the chance to hit as many balls as I wanted with as many different club brands. The differences in feel were very noticeable. I could also choose different types of shafts to try. Never felt rushed, and was given great advice. Then bought the irons I liked best with the shafts I wanted and they had them in stock. 2. Three months ago my wife snapped the shaft of her 3-year old Mavrik Heavenwood while playing. Brought it in thinking we would need to either buy a new shaft and pay for the repair, or buy a new club. Instead, the guy called his Callaway rep and in less than a week a brand new upgraded Rogue Heavenwood was delivered - no charge! All we had to do was give back the old one in two pieces. 3. This week I brought my clubs in to be regripped. Dropped them off at 4pm. By noon the next day they were done! We've bought shoes, clothes, bags, wheels, and clubs there. Never a bad experience and everyone is very friendly and helpful. Great service, great product selection, greeted every time we go in. They have certainly earned our business many times over.
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January 2024 by Christopher Dion
Phil helped me out. Got me a new bag after mine ripped - they will continue getting my business.
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August 2023 by Steve D.
Never return anything. Used car salesman tactics bought a putter two weeks ago had minor scrapes on the back side and wanted to give me $100 for a $300 putter ridiculous manager was rude and couldn't be bothered to make it right. I'm sure if I took their deal they would refurbish the club and sell it for new it was such a minor issue
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July 2023 by Dee F.
Went into the Reading store around 2 on a Wed - store had no customers, both bays empty. Immediately met at the door by a GG person 'anything I can help you with?'. - Yes! - I have practically new irons (TaylorMade P790s) and driver/woods (3-months old, used 3 times) - I can't hit them at all, I wanted replace them with a more forgiving set of irons, and maybe more forgiving driver. ** So ALL I wanted to do was hit 3 or 4 balls with a 7 or 8 iron - from each of the three sets - then buy which ever set I liked the most - and trade in the P790s. Surprisingly, he quickly blurted out: "we don't do that...we're not allowed to let you come in and just hit a bunch of balls and try every club in the store.... changing out heads and shafts BUT we have a guy who can work with you - for $100 you can work with him try different clubs, hit some balls... " I explained (a) I just wanted stock off-the-shelf IRONS, so I don't need a fitting and (b) I've researched this and 3 or 4 brands always came up as the most forgiving: Ping G425s, Callaway Rogue and TaylorMade Sim2 and M4; I just wanted to hit 3 or 4 balls with a 7 or 8 (or whatever they had) from each set - then BUY the set I liked the most - TODAY...maybe 12-15 balls total - then BUY... again - they can't do that - stunning. As we're standing at the front of the store - being told I CAN'T try any clubs out - two high school kids walk right past us and start hitting golf balls. I was shocked - "Really? I can't just hit a few balls with a 7 from each set?" ... after the 3rd or 4th time: "no, we're not allowed to let people just hit balls..." I finally said 'OK, OK, OK - forget it. This is WAY too complicated. I'll go somewhere else - thanks, bye" ... I assume they're being told to not let anyone demo a club and push the $100 "fitting" whether they want/need it or not. As I'm walking out, I hear Wait! Wait! You can hit balls...You can hit some balls..." . Moral of the story: go to golf and ski warehouse THERE you CAN try different clubs before you drop $800+ on a set. ** Update - went to Golf and Ski Warehouse in Hudson the next day, asked to hit a few 'forgiving' clubs and he gave me a Rogue, Sim2, Stealth, M2 and Titlist 7-iron to try - and a bucket of balls... I traded in the P790s for M4's and LOVE THEM. I then did the same with driver, 3-wood and hybrid - 3-4 different drivers. They'll tape up the drivers/woods/hybrids and let you hit multiple shots NOT watching. Also has $100 in their points I didn't know about. Don't buy clubs without at least hitting a few balls first, it probably won't work out
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July 2023 by James Buck
GS425 Max Driver Shaft Peeling
It started peeling after a month of usage. Will Ping replace it?
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July 2023 by Steve Muise
If you enjoy the absolutely inane "sport" of golf this is the place for you. Golfers gather here in great swarms, similar to flies gathering around a trash can on a hot day, and regale each other with stories about playing with their balls.
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May 2023 by eddie hornedo
Jodi was very helpful! Purchased my first set of golf clubs!!
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May 2023 by Gary Dockray
GS425 Max Driver Shaft PeelingIt started peeling after a month of usage. Will Ping replace it?
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March 2023 by dante marino
Absolutely recommend getting fitted here, and really anything in general - the staff was very friendly, knowledgeable and fun to work with. I went for a full bag fitting, and as an amateur player, I was nervous I was going to be all over the place, not know what I'm looking for so I went in with an open mind - Cam was my fitter and he was awesome. Super down to earth, smart and helped me really get a feel for what I needed without expecting too much on my end. I know a lot of times people say hold off on buying clubs right after, and I get that, but I did it then and there because I was that comfortable with them, and they know what they're talking about. Absolutely looking forward to being back!
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March 2023 by Reggie Miller
Worst visit to one of my favorite stores, have bought several drivers, putters, balls, shoes, clothes, hats, towels and range finders, I found they had a Bushnell hybrid range finder on sale , I tried to buy online and unable to, only sold in store, I called reading store , was told only hold it for 48 hours, I ask if poss could hold one extra day till I could be there Saturday I explained I was also looking to buy the stealth 2 driver , was told needed a fitting to buy one, explained never had to do that before, was told new store policy , I said would be there Saturday at 9 am, hope I can buy the range finder and driver, when I got there and asked for the range finder was told they did not hold it because it was over 48 hours but still had 3 left, I than went to the simulator and was stopped and ask if I had an appointment for a fitting, I said no never had to before , was told need to if I wanted to buy the driver , I ask why, was told store policy, I said ok what next, was told it is $ 70.00 to get fitted for a driver and $40.00 for a three wood and I think I was told $ 30.00 for the hybrid , don't forget the range finder was $ 400.00, now I asked if I did not want to pay that could I just try it out, ward told only allowed to hit 5 balls and than would have to leave the simulator, so I tried to explain the driver is $600, three wood and hybrid are another $ 540 so that's $1500 total , just need some help putting g them together, was told only way was to pay $ 140 for the fitting, and that fitting fee is not put towards the price of the clubs, I explained I have all intentions on buying not shopping or wasting your time, they said sorry, I left and went to golfers warehouse and bought everything, was not charged a fitting fee, was given a military discount and a dozen free balls, saved about $ 225.00, I will be canceling my golf Galaxy credit card and gold members card, golfers warehouse has my business from now on, will make sure I tell as many people as I can.
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January 2023 by Mike
We went there for an irons fitting and bought clubs! Cameron was very helpful and knowledgeable. ?
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July 2022 by John Martin
Got my clubs re gripped swung my 4 iron once and it broke at the handle. Said it wasn’t their fault and would charge me full price to fix it. This store terrible
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July 2022 by J Marty
Got my clubs re gripped swung my 4 iron once and it broke at the handle. Said it wasn’t their fault and would charge me full price to fix it. This store terrible
