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December 2023 by Alissa M.
Ordered a grill from the store. First time around they delivered a gas hook up grill and not propane, they took the grill back thankfully and ordered a new one. But we have had endless problems with this grill mostly due to assembly error. Random parts of the frame were not screwed in, the ignitor was not connected. Now we find out after using the grill fully two burners won't light. Home depot offers to order a new one or contact weber. I just want a working grill and have little faith that home depot can assemble a grill properly. I'd rather pay for a handyman to come fix home depots assembly issues than deal with home depot any more.
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May 2023 by Steve S.
Do not, I repeat do not order anything from Home Depot through their website!! I am trying to get a patio set and have been on the phone on hold and repeating what is going on with multiple Customer Service people. Basically, I have been on the phone for at least 4 hours and been confined to my house for four days because they said they would be here (and weren't) and their delivery window is 6 am to 8 pm! How pathetic for a major national retailer!! I ordered the patio set and they delivered the wrong item. I have been trying to have them pick it up to return, but it still is here after a week! I have had to order the set I want at least four times because even though it says they have it, the source eventually says they don't have it and then cancel the order, but they don't cancel the charge! I have been charged four times for the item (still don't have one), so I'm dealing with getting that straightened out! So, after a week, I'm still trying to get the item I want, trying to return the item they delivered incorrectly, and trying to get my charges straightened out! I just got a text saying my delivery will be here today between 6 am and 8 pm. It's now 2 pm!!! Why didn't they update the text to say between 2 pm and 8 pm? Oh yeah, they have the worst online system on the planet!!!! They were also going to pick up the wrong item today and they told me they would call. They didn't show up, and when I called they said the truck drove by and the box wasn't out so they left. So much for the call or stopping to ring the bell. I repeat, DO NOT ORDER ANYTHING FROM HOME DEPOT ONLINE!!!!! If I could, I would rate Home Depot's online ordering a ZERO!!!!
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April 2023 by George T.
I've been buying from Home Depot for over 35 years. When I had a problem it was always rectified. Until I had a broken shelf in my refrigerator. I went through a Asurion Which is their appliance coverage company. For three months I have been trying to get reimbursement for a broken shelf that is covered under my policy. It is only $63.50. Every time I call them they give me the runaround
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February 2023 by M.L. B.
I would give ZERO stars if I could. We bought a 50gal Hybrid Water Heater at the start of February. We planned on contacting our plumber once the unit was delivered to our home. Turns out, Home Depot farms out their deliveries to a contract delivery service. The delivery came the day after the purchase, but what a disaster. We got no notification of any sort that the delivery was on the way, even though the salesman at Home Depot assured us we'd get a call half an hour before delivery. The truck came and they put the unit out in our driveway, and the box was missing the entire lid and interior cushioning. Nobody knocked on our door, or rang our doorbell. We discovered the delivery by chance, when we went out to collect our mail. We opened our garage door and pushed the heater into the garage. We called the plumber to let him know the unit was delivered, and we made an appointment with him for the installation. When he came to our house a few days later, he opened the front of the box with cutters to remove the heater. He discovered that the entire top of the heater was badly bent, as if the unit had something really heavy land on it. The plumber refused to install it, because the damage was too close to the heating unit for him to think it wouldn't cause problems. We went to Home Depot after the plumber packed up and left, and explained the problem to a sales clerk. That person took copious notes and then arranged for a swap-out of the damaged unit for another heater (same make/model), scheduled for today (2/13). This morning (2/13), I walked out to my breezeway at 8:30 am, and discovered that the replacement unit had been delivered in our driveway, and AGAIN, nobody called to let us know it was coming, or even bothered to ring the doorbell to let us know it arrived. I called my 86-year-old husband to come outside, to help me (I am 71) push the heater box into our garage. Before we went back inside the house, we closed the garage door. I took the additional step of writing on a piece of white paper in black marker: "This is a NEW unit, delivered today (2/13). DO NOT TOUCH!!" and after taping it to the side of the box, went back inside. An hour later, my husband called me out to the garage. Somebody, presumably the delivery service driver, had opened our garage, taken away the damaged unit (including the 3/4 of the box that remained intact), and left the rest of the mess from the unboxing scattered all over the garage floor. And once again, no notification of pending arrival, no knocking on doors, and no doorbell ringing. They just went into the garage on their own and removed the unit without a word to either of us. I had a long conversation with an Assistant Manager at Home Depot immediately after this, and the manager apologized for the way the exchange was handled. The manager also said that they would contact the delivery service to find out why this had gone as bad as it did. The manager of the delivery company then called me, and said, "You don't have to worry about anything -- we took the old unit back to the store!" The Home Depot Assistant Manager called me back, and told me that the delivery company manager told her that when they came back for the damaged unit, "someone" had opened the garage for them and told them to take it. I assured the Home Depot manager that the delivery manager was lying to them. I told her she'd better get off the phone and pray to the heavens that when I open up the new box, that the unit inside it is perfect, or there really would be hell to pay. This gyration of buying a water heater, arranging for energy saving rebates, getting delivery, getting a replacement and removal, has taken up the better part of three days. I honestly don't know what Home Depot thinks "customer service" is, but I know for a fact that what we experienced was nothing but shoddy service and intense aggravation.
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November 2022 by Paul H.
So all the negative reviews are true. How do I know? Because I just experienced it myself. They have untrained staff giving you wrong information. When you come back and complain about it, you become this random guy with attitude. They gave me store credits to make up for the "incident", so I decided to just let it go until I overheard them joking and laughing amongst themselves about the situation. So I guess it's my fault that I'm not understanding enough of their "situation", and complained for something that I was told by their own staff. I ended up returning that store credit and the lady was looking at me as if I'm crazy. "So what do you want?" was the exact wording I got. Some word of apology and hopefully respect for customer maybe?
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November 2022 by Cristina N.
Anthony B offers attentive service every time! I am so grateful for his patience and stellar customer service! Thank you Anthony for all your help!
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July 2022 by Amy M.
We went in to exchange a new propane tank and we called before to make sure they had them and the person on the line said sure enough they did. So we went to home depot and a man told us we had to pay then go out back and someone would meet us there so we paid and went out back. 10 mins..15 mins... no one met us out back so we called up and guess what... they ran out of propane we got jipped
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June 2022 by Arthur D.
My wife and I went to The Home Depot to pick up an assortment of things. We must have looked lost when an employee named Victor approached us and asked if we needed help. Victor was great! He guided us through the store until we had everything we needed. If the other employees are half as good as Victor, this Home Depot is the place to shop.
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March 2022 by Kerry L.
I would give this store a zero rating if it was possible. On Feb 12 we ordered our carpet runner through this store. As of April 1, we have had 3 of the wrong carpets quoted, a call that our carpet was discontinued, a call that the carpet we chose won't fit our stairs... all after a rep "checks and guarantees" we are all set. We have gone into the store weekly. Spoken to several managers and " carpet specialists... all who tell us they will take care of these issues. We paid for the original carpet and have yet to get our refund and yesterday we had people show up out of the blue for the 3rd time to measure for our carpet ( this was done 6 weeks ago). Nobody in this store communicates. Nobody has done what they said they would. Managers don't reply or even attempt to correct these issues. We will never shop in this store again!
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September 2021 by Anne B.
I ordered a fridge online. I was charged extra for a water line even tho the fridge I ordered doesn't come with an ice maker. I made an extra phone call to be sure that the extra charge was removed and that the "reversible door" touted on HD's website would be hinged on the left. The nice lady (she really was nice) said she'd take care of it, no problem. When the men delivered the fridge, it was hinged on the right and they said they could not switch it because I hadn't paid extra for that. They also would not fix the leveling feet on the bottom of the fridge. I cannot find anywhere on the website that says there's an extra charge for switching the hinges and leveling the appliance. In sum, the website is not as accurate as it should be, and good luck trying to find a responsible human being to get things straightened out if you have a problem!
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August 2021 by Ja N.
Dishonest store manager. thinks he's above the law and that he'll get away with his immature and unlawful antics. Don't be surprised when you see this store in the news negatively.
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February 2021 by Luci D.
This review is about Home Depot but mainly about Samsung. We bought a very expensive refrigerator and even more expensive stove. In a little over 3 years, both appliances have failed. Of course conveniently the warrantees have expired. Samsung doesn't even answer or care. Buyers please believe that is not quality products and certainly not worth the high ticket price. Please learn for me that it is not worth the money or the aggravation. Choose anything other than Samsung I'm sure it's a much better choice
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November 2020 by Anne C.
I usually have no issues with Home Depot everyone is usually so friendly today I just wanted to order a couple items and have them curbside. I placed an order for some reason one of the items decided to ship to my home instead, the whole time in the car I tried to cancel it but it said there was an error everytime. I thought maybe it was a bad connection so I ordered another one straight away to have curbside that the employees could Bring it out at one time and not be a hassle. Well I guess that was a hassle for them. My one part of the order came out and that's fine the gentlemen asked me to fill out a survey blah blah blah, I waited for the other item and when the gentlemen came out he asked if I ordered something else and then said " oh ok cus your messing everyone up inside" ahh OHHHHHH OKAY good to know guy. Not to Mention when he brought the first item out He was going on and on about me filling out a survey to get " his numbers up" which is fine with Me. So while I was waiting I did the survey gave him all great reviews and excellent feedback. Then came out to tell me I was messing everyone up inside and I was really nice ( don't like to make a scene or start an issue when it was my fault to begin with) but he was nice and said next time I'm in the store to ask for him and I would get a Discount, which is super nice of him but that's weird and I'm not the type of person to just go up and say " you probably don't remember me but you owe me a discount" hahaha like anyone would believe someone on their word. I just wish he kind of thought instead of Offering a discount in the future maybe just tried to help with getting the item I wanted curbside. I ended up leaving and going to another store so I wouldn't be quite a bother. ( I did tell him the issue I had that I ordered the item and it accidentally shipped to home instead) and he then mentioned the discount and walked away and said " hahaha just trying to get my numbers up" ok dude I get it. Thanks for trying. Then after that,got on Home Depot support tried to Cancel the ship to home item and " You can no longer cancel because it's been more than 30 minutes" like OMG. For real! I've been trying to do it since I played the order. Whatever. I'm done. I'm not Gonna be dramatic and say " I'll never go to home Depot again" just wanted to give them some insight. If you are the type of person to constantly worry about your numbers it might Possibly hurt you. Just do your job, and do it well and that will come naturally
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November 2020 by Karen S.
I placed an order online for curbside pickup. The order was for 3 of the same item. When I got there for curbside pickup ( which was efficient) I was given only one item. Apparently there weren't 3 in stock, so they cancelled the other 2 without notifying me. If I'd known this, I would have cancelled the order and gone to a different store. Very poor customer service, an email, text or phone call notifying me seems like a reasonable service.
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October 2020 by Annu P.
Very poor service. I placed an order online and the Reading store did delivery. They delivered incomplete order and they kept arguing that they delivered order completely. The driver are so ignorant. They lack commonsense. The driver did not bring any paper work with him when delivered the items. I called the store and manger Jim refused to believe that I got incomplete order delivery. I had to raise my voice. He threated me that he will cancel my future orders. This manger is a big liar. Why would I call the store if I received complete order. They have a long way to go to learn about delivery. This store needs management change badly!!
