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June 2024 by Jack R.
To start off with I have to say the doctors, vet techs, and door greeters are great. There is a lot of staff and a few I assume are administrative. The new office is very attractive. After reading some of the reviews I can see that some of the cons are unfair because in any practice of medicine there are protocols and to make a diagnosis you do need to perform test to rule out other probable causes and many people do not understand that. I brought my dog to the clinic and was satisfied with the care. I came only because it wasn't corporate, and the Middlesex Animal Hospital closed, and its great DMV referred me. I do believe the care is superior to corporate care BUT the costs are extremely high, but I guess if you want high end service you must pay high end prices. If you are a senior and on a fixed income this is not the place for you. To sum it up, docs, techs and door greeters are very friendly and caring. If you are on social security and a fixed income this place is not for you. I was lucky enough to return to my original vet because he reopened his practice, and he has an exceptional reputation around my area and pricing for those financially constrained is affordable.
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February 2024 by Joseph G.
I have been using Reading animal clinic for 3 years. Up until now it has just been vaccinations. My dog strained his back leg and was given anti-inflammatory medication. After a week of this I made an appointment for Saturday afternoon for an evaluation with Dr Moon and hopefully get something a little stronger for pain. Thinking a Tylenol or something along those lines. after the evaluation 2 techs gave him an injection of Ketamine and told me he would seem like he was drunk and would hallucinate seeing purple elephants. When I got outside, he had a seizure in front of the building. They took him out back and I waited in an exam room for a few minutes. The brought him in covered in urine and feces from the seizure. I asked them to clean him up and they handed me a towel. next they told me I had to leave they were closing, and I should go to Woburn, he needed to be monitored because of his seizure. They told me if he has another one in the car on the way just keep driving until I get there. Woburn's cost was $1000.00. After a few days went by I realized they were never going to call to see how he was doing. When things go a little sideways the true character of a business really shows itself.
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June 2023 by Steve N.
Very unprofessional business staff. Vets are nice until your dog needs real care. They want to give shots and collect money. They should not be allowed to do any surgical procedures in their office not even routine procedures. Our dog was there for routine spay. We were called and told there were complications and the dog needed to get to an ER. When went to get her we asked to speak to the vet. Instead a "nurse" who according to their website hasn't even finished an associates degree program told us the dog might die on the 8 minute ride to the ER. When we again asked to speak to the vet to understand what happened and what we should tell ER Dr Moon came in and in a less than compassionate way said "what can I do for you?" It was like we were bothering her. We then asked for our dog and an oxygen tank and mask to try and keep her alive during the ride to the ER. The business manager then came in and said we had to pay first before we could leave with our dying dog. Seriously! One compassionate person gave us our dog and oxygen and fortunately we made it to ER in Woburn and they saved her life. According to ER She had suffered non cardiac pulmonary edema. All heart tests and blood tests came back normal so it was something the Vets or staff did wrong during the procedure. But read other reviews like this. They always blame the poor animal
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September 2022 by Stacey D.
I was a client for many years until my dogs passed away and I no longer needed a vet. When I inherited a friend's dog I continued using their vet in Andover but felt I was getting ripped off and I had a very sick dog who wasn't getting proper care so I returned to Reading in 2020. After 30 minutes he was properly diagnosed with Cushing's. It was bittersweet. I was relieved to find out the problem because he had been undiagnosed for years but sadly there wasn't much to be done once he was diagnosed. Treatment was expensive and there was no guarantee because he was so far advanced in his illness. 3 months later he had to be put down because he was getting aggressive. I won't get into the trauma my son and I endured at the hands of a particular vet at Reading. Let's just say I'm a nurse and I had nightmares for weeks! I wrote to the owner once I could compose myself to put onto paper the nightmare endured at her clinic. She called and I found her to be very sincere and apologetic and she agreed that their protocol needed to be changed. I'm not sure if it did but she should have given me a refund. I continued using their clinic for my other dog and then our new puppy in 2021. I began to find there prices were becoming outrageous and of course covid was to blame. Even visits I had scheduled for weeks or months in advance were being charged as emergency visits at way more money than a routine visit. I was charged $400 to aspirate a lump on my dog and the sample wasn't usable. I was quoted $1500 to remove it all together. Looking back I should have refused to pay for any inadequate service. I know puppies are expensive because there's frequent vaccines and check ups but not to the degree I was paying. The final straw for me was when I was quoted over $1200 to have my 6 month old female pup fixed. All the surrounding vets I called were quoting $400-600! That was it for me. I found a new vet. It made sense recently when I saw their new building. They were price gauging to pay for their construction. I hope they name a room after my beloved dog they sent out of this world in fashion that was anything but humane or peaceful. If you like being ripped off and giving your pet incompetent care you'll be happy.
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July 2022 by Patricia Marquette Conway
Wonderful staff that loves animals. Always clean and welcoming.
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July 2022 by Michele Walker DeMartinis
The staff at RAC is always friendly and helpful. Dr. Flynn is kind, compassionate, and obviously loves her work with animals. My family appreciates all she does to keep our dogs healthy!
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June 2022 by Danielle C.
I i've been taking my two shepherds to this vet since August 2020. (One is 5 the other is 2 both from breeders) On this visit on June 27,2022 My five-year-old shepherd was due for a three-year rabies and a three-year DHPP shot. When my husband walked out with our shepherd they did NOT give her her 2 shots they wanted our shepherd knocked out on meds to give her these shots. I'm sorry but when she was in there at her last visit in January 2022 ( 6 months prior) she was given her shots no problem. there was and have not been any issues that she had to be SEDATED for anything in her life!!!! NEVER!!!They also charged my husband $113.00 for visit which I am trying to get back as I have pulled both my dogs from this vet practice. They do NOT seem like "dog" people. I was unsure about this place right from the start and didn't like how the vets are in there with my dogs. Do not take your dog here they are not dog friendly at all. Also I've waited for 4 days to get both my dogs records emailed to me and they have yet to do so!!!!!!!! Also would like to add 3 things 1- the owner Dr Elizabeth Shurland was so unprofessional she hung up on me while I was talking ....after I requested my dogs records 2- it is now 4 days later NO RECORDS SENT YET 3- I just called spoke to Jennifer who was extremely nice and said it's not a problem it'll just take 2 seconds she will send the records right over. Too bad all people that work there were not as nice as Jennifer....
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June 2022 by Laura Marsden
I would most definitely recommend RAC. Dr. Flynn was excellent and all the staff were very kind and professional.
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January 2022 by Tina Scanlon
We started bringing Mitzi ?⬛right after we rescued her weighing in at 1.9lbs. They are kind and patient with her. Just had our 2 year checkup and she is a whopping 9 .25lbs.
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December 2021 by Nancy Gonthier Lamper
I'm new to the area and I'm not familiar with things just yet. My Sadie (chihuahua) has gotten sick and needed to be seen as soon as possible. Reading Animal Clinic came highly recommended. I called the office and they got me in as soon as possible. The doctor was so nice and Sadie liked her as well. Everyone was friendly and helpful.
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November 2021 by Maria Gibson
Friendly and professional staff! The techs and vets are great with my dogs.
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September 2021 by Jeanette Friedman
I called Reading Animal Clinic on Thursday evening! I have heard a lot of good about this clinic! My dog was sick and I needed a new vet and one, right away! I was new to the area! They were unbelievable!! Got a appointment the very next morning! Took us right in just about on time! They took such good care of my fur baby! Dr. Sun was awesome!!! My dog is just about over his illness thanks to this clinic and Dr. Sun! I would recommend this place to everyone! I feel so lucky that I found this place! This is where I am going from now on! Thank you to Reading Clinic and all the people who work there! You all are hero’s too!
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August 2021 by Katherine I.
Had previously given a 5 star review because of their responsiveness but I have changed my mind over this summer. I do like the Drs there and the vet techs but there has been a lot of staff turnover lately and it seems that every time I call I get different responses from the office staff than I used to. Also, twice now, I have not gotten a call back when I called in regarding an issue my pet was having. My puppy has conjunctivitis which she was treated for on 8/18. She has it again, now, and I think it is reasonable to treat her without an appointment seeing as I explained that she and my daughter's dog both had it a week apart and seem to have passed it back an forth because they have been together at my house during the past few weeks. Their prices seem very high, feels like they are taking advantage of people and price gouging. Unfortunately it may be time to find a different veteranary clinic. I am disappointed because I was very happy with them and they are so close to where I live.
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August 2021 by Rosemary D.
Total rip off. I brought my cat in for a senior blood panel and was charged $276.00 along with $78.00 for a wellness exam - which by the way was nothing other than listening to his heart, checking his ears and eyes and squeezing his belly. I called to 2 other vets and the cost for the same blood work would have been $99.00 and the other said $133.00. and one with a $60.00 wellness exam. I use to go there years and got turned off but I thought I'd try them again. Needless to say I'll never go back and will surely let all my other friends that have pets know this.
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August 2021 by Judy Godbout
Very friendly professional and through left my other vet because I did not feel like they really were engaged with my pet and us at visits very happy we changed love this place
