-
November 2023 by Joseph H.
I have been using Sparkling Image car wash in Reading, Massachusetts on route 28 for many years because they do a decent job. For the last year or so every time I stop to get my car washed the people that check me in and take my money pitch me to use their membership where I pay one price monthly and can come back for full service as many times as I want. Having recently bought a dark colored vehicle I decided to take them up on their offer also noticing that had recent raises their prices, AGAIN!Two weeks ago I went back, they scanned the bar code they placed on my front widow and I proceeded with the wash, vacuum and mini detail they do without issue or problem.ONE week ago I returned to get my car serviced at their car wash again. This time the same person that I purchased their membership package from tells me that my package ONLY includes the car wash and that to vacuum my car and to clean my widows like they have been doing for well over 10 years will cost me $10 EXTRA BECAUSE I have their membership. That IS NOT what I was told when I finally signed up for their monthly membership and is NOT what they practiced the first time i made use of the money saving deal they told me I was getting, ONLY after my 2nd visit within the month I signed up for their membership was I told the vacuum and widows would be extra. I think that little bar code keeps track of how many times you use it and they change the price accordingly to their advantage. I promptly CANCELLED their very MISLEADING membership and as I was LIED to about the service I could expect from having a membership with them.I live in Wilmington and drive to Reading to use sparkling Image out of loyalty as much as anything else. It became obvious right now that my loyalty to their business meant nothing to them. As result Sparkling Image not only loses my vehicle, but my wife's vehicle, her mother's vehicle, her two sister's vehicle and all of my brothers vehicles. I'm sure they could care less by the way they acted to me but after reading this perhaps losing YOUR business too may teach them not to lie to their LOYAL customers!Thank you for reading my review!
-
November 2023 by Jonathan White
I had a large amount of sap on my car- Impossible to get off. They were fantastic here, removing all of the sap, detailing my car, and now it looks like new. Equally important is how absolutely nice, helpful, and professional everyone was!
-
October 2023 by Aimee Poirier
I think this is the best car wash in all of Massachusetts! Everytime I go elsewhere I regret it. Don't bother going anywhere else!!!
-
September 2023 by Maggie Wallus
My husband took a car here to be detailed that he was borrowing as a thank you. The staff was SO friendly and the vehicle came out great!Service: Auto detailing
-
September 2023 by Jane Dentremont
I have been using Sparkling Image in Reading for several years and always most please with exterior and interior service. I was however, taken aback at my last visit, witnessing the manager’s behavior. It was a hot and humid day and he repeatedly yelled and cursed at them to move faster, directed expletives at them all about being too slow! Demeaning and inappropriate to these hard working folks. 4 stars for the hard workers!Services: Full body wash
-
August 2023 by Samantha Rodriguez-Cabral
I’m fairly picky about my car and what I pay for cleaning it. I was impressed by the full service #2 package that I purchased yesterday. The car was gleaming after the exterior wash and towel dry. While there maybe was an interior spot missed here or there, for $29 it was totally worth my not having to reach every nook and cranny. Will go back and will recommend this location to friends.
-
May 2023 by Jason Keo
Don’t waste your money here. The service is awful. Below are pics of my car after my visit today May16. Stay away from this place.Service: Auto interior vacuuming
-
May 2023 by Dylan R.
took way too long. workers didn't even pay attention when i pulled into the drive thru just stood there talking like idiots. worst car wash i've ever been too definetly not coming back.
-
April 2023 by Jillian C.
My car looks brand new :) I definitely recommend coming here. They are fast and work really hard on each car.
-
March 2023 by Dan Arsenault
The track will ruin your wheels the first time you go through. Do not use this location if you value your wheels.The water spots are bad enough!And Shawn, the punk that directs traffic, needs a good talking to. Maybe even a trip out back.
-
February 2023 by Andrew Murphy
Cesar, Anthony and the entire team do an amazing job! Everyone is very professional and dedicated to customer service. Been coming here for 20+ years and have 4 cars on the unlimited plan...very satisfied every time!!Services: Full body wash
-
February 2023 by Ciara Ssekiziyivu
So beware their staff have sticky fingers. We have CarPlay so with the older cars the actual cord is needed. After my husband got his car cleaned he noticed the cable(iPhone)was missing. The manager swears that nobody could have taken it and that it probably wasn’t there. But how else would be have been listening to music and using the map to get there with the CarPlay. We can get a new cable, but it’s the principle. 2 $65 monthly subscription will be cancelled immediately. Crazy that my husband drives faithfully to this place with both cars from Billerica for them to do this. Extremely disappointed.Services: Full body wash
-
January 2023 by Malinee Kanjana
They know what they are doing. My car stay clean and shinny all year round. It is always busy place. Cesar is the best of all. He is very friendly, always smile and happy with his job. ??Service: Car waxing
-
January 2023 by Said Munie
I love coming to sparkling image at Reading Mass and these guys always take care of my car!!! They’re absolutely so great to me!!! I would not ever go anywhere else or anyone lose to touch my cars!!! I will encourage everyone who’s reading this to come here and give these amazing carwash!!!! Always thank you so much for all your hard work and your kindness!! Thank you Said ?❤️?Service: Full body wash
-
January 2023 by Paul Stocks
I belong to the unlimited wash club. I get my car washed 3 to 4 times a week. My car always looks clean. The car wash does a great job and the people are extremely pleasant. I have had several cars detailed their interior and exterior and they always come out perfect. I highly recommend sparkling image car wash.Service: Full body wash
