Petco is a health and wellness company focused on improving the lives of pets and pet parents. The Revere store offers a broad range of brand-name nutrition products and supplies for dogs, cats, birds, small pets, fish and reptiles. It provides full-service grooming, veterinarian services, Vetco Vaccination Clinics, pet adoption services and positive dog training classes. The store is consistently described as clean and well organized. The staff are frequently noted as really nice, very helpful, very kind and respectful. Specific employees and a manager have been highlighted for exceptional and compassionate service, effectively resolving issues and helping customers find everything they need. Customers report that phone calls are answered fast. Grooming services, including baths, nail trims and teeth cleaning, receive positive feedback, with pets returning looking good and not too stressed. However, some feedback notes that employees can be a hit or miss. A specific criticism mentions that morning appointments can be delayed if the manager with the key arrives late, which is seen as rude to both employees and paying customers. Overall, many customers express appreciation and plan to return as regular customers.
Usually, it has everything I need, and the staff is exceptional in customer service
October 2024
We had a great and pleasant experience shopping for several dog items as brand new dog owners here! I want to acknowledge Bryan as an extraordinary employee for going out of his way to help us find a crate when we were unsure of which one to get. Bryan answered any questions we had and made our overall time at Petco so... read full comment
October 2024
The staff here are really nice & very helpful. The store was clean and well organized. Bryan in particular, was exceptional he really helped me during my last visit find everything I needed. Thanks to him, I will be coming back as a regular customer.
