Rockland Trust Bank receives consistent praise for its excellent customer service. Reviews highlight a next-level work ethic and genuine care for customers, particularly within specific departments like the Municipal office. Staff are noted for not only solving issues but offering additional assistance to make tasks easier. Specific branches, such as Dorchester Lowers Mills and Burlington, are described as fantastic, with phone calls answered promptly by professional, courteous, and helpful human beings. Representatives are commended for being patient, gracious, and taking time to listen, quickly resolving issues. For families, the bank's Summer reading program is appreciated as a good habit builder for children. Customers utilize savings and checking accounts and certificates of deposit. A noted con is a fee for out-of-network ATM use, with a suggestion for limited free transactions. Some reviews reference other customers' dissatisfaction with protocols during bank acquisitions or handling overdrafts and fraud, but these are not the direct experiences of the reviewers providing this feedback.
I have been a customer for 30 years and like this bank best of the others that I have dealt with which are numerous. My only gripe is being charged a late fee for about $100 overdraft from one of four accounts lasting 24 hours or less when my entire paycheck is automatically deposited into one of the accounts.
May 2025
Very helpful with any inquiries,not pushy. Smart and personable.
February 2023
Had a little oopsie and Laura Lombard in Halifax was so nice and helpful. Great service. TY
