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January 2024 by Shiseina Brasfield
My family has shopped here for generations ..I brought my headstone from here
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May 2023 by Michael Benion
Excellent customer service...
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May 2023 by Lyndsay M.
I spoke to an older man, he is EXTREMELY RUDE. AT 1st I thought just a grumpy old guy, but it gets worse. He had an attitude like I've never heard from anyone! Unfortunately and regrettably in 2007 my mom and I purchased a headstone for my aunt. Also, sadly my mom passed this past January. I was inquiring, since we bought the stone from them if there was a way to "buff" it all out and start a new. (I don't know the lingo. This man basically told me to "F" myself and go elsewhere. He is a nasty soul, and his office as I remember looks like a hoarder (him) lives there. Grave stones are very expensive BE WARNED AND PLEASE GO ELSEWHERE. HIS WORK IS NOT UP TO PAR EITHER.
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April 2023 by Nadia Baby
I WISH I had read the reviews before even SPEAKING to this out of order walking hearing aid of a man. Eddie says He is the owner so he is to be held responsible for everything everyone has said before me, but also please don’t even bother dialing if you expect empathy forget even being treated like a human, let alone a grieving one. I could never associate this location with anything memorisable or meaningful in my life & I hope even one person is saved from what I was put through.
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December 2022 by Marlyn F
I went in with my mother to purchase a headstone for my grandmother. Ed, who is part owner was very understanding and had tons of patience as I had to translate many things for my mother for her to fully understand the process, price, etc from start to finish. He showed us all the options we could choose from in the gallery (size, color, stone type, font etc), drew beautiful sketches and made wonderful recommendations that helped stayed within our budget. In the end once headstone was paid for, it took about a month or two for us to get the call that it was completed (which I think was pretty quick as this was during covid/quarantine). Fast forward to now, my grandfather passed away a few months ago and it was an easy phone call to Canniff & Sons to ask for them to add his date of passing, stopped by to pay for it and it was done in two weeks. Overall, they were very professional and reasonable if you take the time and not rush out the door. I would definitely recommend ! Support a Local Business that's been there for years :)
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October 2022 by Latoya Luc
"Owner Eddie" should "RETIRE" asap, YOUR TIME IS UP BUDDY!!! First off he needs a "Hearing Aid", Second he gets very rude and ignorant towards customers who are PAYING for a service. I explained what I was looking for and he rudely stated " I'M NOT DOING ANYTHING UNTIL I GET PAID". This was my first encounter with this place. My mom used them years ago for my" oldest brother" headstone -plot which was a hot mess done by CANNIFF. Then my "second brother" passed on but his name was never engraved, so now that I am able to add his name on it, I WILL GO ELSEWHERE! This man ego has really gone to his head. YOU WOULD BE A FOOL TO DO BUSINESS WITH THIS COMPANY. "WOODLAWN MEMORIALS HAS GREAT REVIEWS WHICH I WILL USE THEIR SERVICES. There are so many great monument companies in Boston to pick from with awesome customer service and will help with ease and patience instead of getting frustrated because they cannot hear nor spell.
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September 2022 by Meron Lavie
My father and mother shared a single headstone.When they added my father's name, they misspelled the last name (my parents had the same last name - so they even had an example how to spell it).When contacted, the owner was rude, tried to deny responsibility, then only wanted to fix it (impossible to add on the missing final letter, because it was followed by a comma and "MD"). Only under threat did he agree to to replace.So they promised they'd replace it in under 6 weeks. After a year long business stationing abroad, I return only to see no replacement.So I call again - the man who handled me was rude, argumentative, lazy, annoying, and simply responded "that he'll research the subject".Need I say more?
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August 2022 by Rosa R
The only reason I gave this place 1 star is because I can't post a review without choosing at least one star...I HAD TO GO TO THE POLICE STATION TO FILE A POLICE REPORT AGAINST THE OWNER OF THIS ESTABLISHMENT BECAUSE HE ENCOURAGED AND ALLOWED A FAMILY MEMBER TO FORGE MY NAME IN ORDER FOR HIM TO GET A QUICK SALE!!!! THE DEED TO MY MOTHERS GRAVE IS IN MY NAME BUT HE ALLOWED SOMEONE ELSE TO SIGN MY NAME WITH NO PERMISSION AND WITHOUT GIVING ME A CHANCE TO COME IN TO SIGN FOR MYSELF. WHEN I CALLED TO SPEAK TO HIM HE WAS BEYOND DISRESPECTFUL...KEPT HANGING UP ON ME AND EVERYTIME I TRIED TO SPEAK HE KEPT SAYING BLAH BLAH BLAH OVER ME. ON TOP OF EVERYTHING HE GOT MY.MOMS BIRTH AND DEATH DATES WRONG ON THE STONE!! DO NOT USE EDWARD CANNIFF FOR YOUR GRAVE STONE NEEDS.
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June 2022 by David R
The worst place to do business with just call from out of state to make a partial payment for headstone and one of the OWNERS Eddie answers with the worst attitude that anyone can have hes rude and extremely disrespectful and he's excuses was that they are very busy, and to top it all he wrote the all the information from the credit card. Won't recommend this place to anyone. Nothing but rudness????????
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May 2022 by Sandra Jackson
We checked past reviews before going there and decided to go anyhow…the place was old but had tons of stones to look at, Ed was personable, took his time with us, drew up a sketch , so far we are very pleased with his service….If you take time to listen to him he has some great stories of his military life! He’s had an interesting life! In spite of our grieving, we left there feeling good about our purchase!
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December 2021 by Savannah Gardiner
Bought my brother's head stone and my mother's from here.
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September 2021 by Jan Breadmore
Thanks Ed, for guiding us through this very important part of our lives. You were more than helpful.
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July 2021 by Andrew Klimoff
This is the best monument making company in Massachusetts...
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July 2021 by Gaby Z.
THE ABSOLUTE WORST! ZERO STARS! This business needs to be reported. The old man will curse you out at the drop of a hat. They are a total s*** show and are in collections so they are too happy to take your money. Completely unorganized, rude, inconsiderate is just the beginning. Eddie Canniff is a miserable person and this "family business" needs to be shut down!!!!!!
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April 2021 by Dorothy Belton
I went to Canniff to purchase a headstone for my Mom. There was a large variety of styles and colors to choose from. My sister and I choose a beautiful black granite piece with a carved raised rose. Mr. Edward Canniff Jr. was very professional, informative, and made our experience personable.
