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“I've deliberately gone to this branch for years. I love the friendly personalities of all the workersDefinitely my "go to" branch. Thanks so much.”
“the convenience of this place is unbeatable. I literally go in there with bags of stuff and the owner takes it, packs it up, and ships the best way...and I always receive tracking info via email...its so much more pleasant than the post office!! i have been going here for years and will continue!!”
“What a quaint post office. And every time I stop in, the clerk on duty is always chipper. I think it's so sweet too that they always have a basket of candy on the counter! It's efficiently run & I am always fortunate to get a parking spot right out in front.”
“Nicest people at this post office. Place is great. Hours are great. Hard workers with a great attitude. And I have lived in other towns- and this post office and it’s staff are so refreshing!”
“I can't say enough about the exceptional service I received from Boxford Post Office and Postmaster Giana Stachulski. I had ordered a package from Australia on November 30th, with the intention of giving it as a present today, December 20th. However, the USPS tracking updates were sluggish, and I was starting to worry it wouldn’t arrive in time. After submitting a request for my package to be expedited, Giana went above and beyond to make sure I received it.
She personally called me to let me know the package had arrived at the Boxford Post Office, and she assured me that she would carefully search through the parcels to find mine. True to her word, Giana hand-delivered the package to me, ensuring it made it to me on time for my special occasion. I was absolutely blown away by her kindness, professionalism, and dedication to customer satisfaction.
This level of care is rare, and it’s clear that Giana is truly committed to her community. Thank you, Boxford Post, for having such a fantastic team! Giana, you made my day—I'm beyond grateful for everything you did!”
“Even with everything happening, my order was going to be sent back because I carelessly put in the wrong address. But when I called they said that they could drop off my package at the right address so it doesn't get sent back and I don't have to come down.”
“A tiny, quaint post office with only one service window, as far as I could see, and a small but typical lobby full of PO boxes and mail drop-off chutes. Still, when I stopped by on a recent midday, things were super quiet, and I was able to get some stamps and mail some last-minute holiday cards super quickly and efficiently.”
“I have visited this post office several times in the last few weeks and have had nothing short of outstanding service. The staff all are extremely timely, courteous, and helpful. There is rarely a line and if there is, there are 2 associates helping up front. The attitude of the staff is positive, kind, but also professional and helpful. All the staff I have interacted with are kind, but Alicia especially has been amazing. I have a somewhat complex and time consuming transaction and she doesn’t skip a beat with it. She embodies what every employee should strive for and I would go out of my way to visit this location as unfortunately I have not had this same experience at all locations, it varies wildly. 5 shining stars to Alicia and this location!”
“We had a package that was scheduled to be delivered on a day that no one was around. I called the mail center, and the gentleman who answered was incredibly accommodating, called the carrier, and got the package delivered to the mail center, so I can pick it up at my convenience. I really really appreciated it.”
“The staff at this store are always quick with an answer ,aim to please, extremely polite, and think outside the box(no pun intended) when helping us find ways to ship uniquely shaped items. Really great location. It doesn't matter what time of day or what day of the week..the staff here is amazing!”
“Friendly all around. Dependable service. Just wish USPS would go to delivering 5 days a week instead of 6 and get stamps back to a more reasonable price. It costs more than .80 to mail a letter.”
“I am surprised at the bad reviews - I go here instead of my own PO because the people at Boxford are inept. Lose mail when it's been held, leave a note to pick up a package and then take it out again so I can't pick it up, or leave packages lying in the snowbank. Give incorrect info about hold requests. Haven't had a problem in Georgetown.”
“The personnel were friendly, courteous, knowledgeable, and efficient. Thank you for providing the awareness of box changes allowed. Most people don't read those posters up on the wall. I, obviously, am as guilty as anyone.”
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“Just had an over-the-top wonderful experience with the staff at this location. They mailed a precious hand made item for me earlier in the week. They helped me when I was unable to track the package online. They remembered me when I called today. The recipient was no longer at the address I used and I needed to have the pkg returned to Rowley UPS. The situation was handled in minutes and they were pleased and eager to help me. I’m thrilled this pkg won’t be lost in space!!! Would never use any other carrier.”