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July 2025 by Marcia Araujo
Awesome service and fixed our phone
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June 2025 by Barbara Ryan
I went to Verizon Sagamore MA location to get free upgrade to IPhone 16e. It was the easiest drama experience thanks to Ian Catten. I had attempted to do this earlier at Naples FL Pineridge rd location but didn’t as agent made several attempts to up sell, I left without buying. Thank you again Ian
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June 2025 by Jacqueline Connolly
Luis was great! Took us right on time, was very pleasant, and explained everything in detail. Go see Luis for great service!
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June 2025 by Camille Morgan
Ian was amazing. Ran into glitches switching phones. He was patient and kind. #10.
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May 2025 by Betty Grondin-Jose
Ian is friendly and knowledgeable, taking all the stress out of the digital transfer and new device technology. I will definitely be back for the help I may need.
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May 2025 by Christopher Barry
Extremely helpful. Provided a better deal than anticipated simply by thoroughly reviewing my account. Provided phone options as well as accessories in detail, including prices; this allowed me to make a calculated decision.
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May 2025 by Robert Greene
Awesome location, great customer service. This place is great for getting your Verizon stuff done and done right.
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May 2025 by Edith Colonero
Very helpful great interaction with Ian.
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April 2025 by Linda French
Ian at the Sagamore Verizon store gets a 10 for customer service.
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March 2024 by WhatWouldMikeTysonDo?
Tri and Louis are Gods amongst men. They expertly diagnosed my problem . My visual voicemail was missing on my latest phone and and these guys sorted me out free of charge. They were also a pleasure to deal with. Funny and personable. If I was running the show at VZ, I'd definitely want to promote these guys. They have a ton of knowledge.
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February 2024 by Douglas Fredericks
Ian at TCC gave us Superior service in every way. Knowledgable patience, pleasant and kind. My wife and I recommended Ian to a family member. Will continue to do our business at this facility. Thank you.
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February 2024 by Steve Lucas
Ian is very good and very nice!
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February 2024 by Jim Sheehan
Ian was my contact he was very knowledgeable and easy going to deal with. In a matter of minutes he was able to solve my problem. Well done Ian.
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February 2024 by Alyssa Hickey
Honestly I'm disgusted with the unfortunate timeline of events that this Verizon store has created for me. I first came to this store during the summer of 2023 to fix my cell phone sim card problem. Luis the store manger helped me out and was great. We then started chatting about business accounts as I own 2 small local businesses. Months went on and Luis & I kept in touch regarding switching my wifi services and getting all of my devices switched to a business account. In August Luis had started the set up of my new and improved services with Verizon, that was long and dragged out. Luis then misled me with false promises to secure my business under new promotions, resulting in much larger bills than initially indicated. He assured me of certain services, including setting up a second phone for free, which he never delivered. Despite repeated assurances, the promised setup never occurred. For months I went back and fourth with Luis through text messages about the extremely large bills, the equipment I WAS PAYING FOR but was not set up. Luis then came down to my shop after multiple messages with frustration, yet nothing was fixed or done. Luis convinced me to switch from Comcast business internet, assuring me that Verizon would be both more affordable and provide better performance. Unfortunately, after canceling my Comcast service, I discovered that Verizon does not have Fios on Cape, which negatively impacted my business operations due to insufficient WiFi speeds. After spending $400 to cancel my Comcast business plan early, I had to re-sign up for a new account amid all of the problems Verizon internet caused my business. For nearly two months, Luis continually delayed addressing my concerns, claiming he hadn't applied all promotions and that it was a work in progress. After enduring failed service, mounting bills, and unfulfilled promises, I reached out to Verizon's direct line. Ira, a representative who assisted me, was able to promptly correct some of the problems i was having with my plan during a single phone call—a stark contrast to Luis's prolonged inaction. After doing some research i quickly realized this is not a corporate Verizon store and theres not much help I can get except going through Luis. I highly suggest NOT using this Verizon store for anything more than basic phone necessities. Since September I've been dealing with this issue and still do not have it under control.
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February 2024 by Kathryn Wagner
Just home from the easiest Verizon phone upgrade ever! Ian was awesome! I needed to upgrade my cell and my mom's cell, as she is on my family plan. Ian explained everything in layman's terms so we could understand. He gave us the pros and cons to all options of phones to upgrade to. He was patient with us as we are in no way tech savvy. He even helped me upgrade my plan and I'm now saving some money! I can't recommend Ian enough! We will return to him for any future cell phone needs!
