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November 2025 by Glenda Ortiz
Rafael was very helpful and friendly. Answer all our questions. Made everything quick and easy.
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November 2025 by Colby Masse
Rafael sold me my dream car a few weeks ago. From the start, they had great communication and even though I had shopped around at a few dealers, I came back to Carfive for the best deal. He even took the time to personally drive me my vehicle to RI on my lunch break and meet me at the DMV. Great experience overall.
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November 2025 by Jeffrey Banks
I had a great experience at CarFive in Salem. I had lots of questions and they were so responsive and supportive. They had a great inventory for me to look at. I tried different vehicles before deciding on what I eventually purchased. I would highly recommend using CarFive!!! JV, who was the salesman who helped me, was great. Actually, all of the staff were awesome. So helpful! Thank you!!
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November 2025 by Matt DeStefano
I had a very frustrating experience buying a used truck here, and other buyers deserve to know what they’re walking into. I purchased a 2018 GMC Sierra, and within days of ownership multiple issues showed up that clearly should have been caught during a proper inspection. Two TPMS sensors weren’t reading, the truck had a steering knock during acceleration, I got a “Steering Assist Reduced” safety warning, and there was a front-end squeak when turning at a stop.
The dealership did cover the cost of the TPMS sensors, but they sent me to another garage across the street and I ended up waiting over an hour just to get something fixed that should have never been missed in the first place.
The biggest concern was how quickly they dismissed the blurry, washed-out backup camera, which is a federally required safety feature on 2018 vehicles. Even though the visibility is clearly degraded, they insisted it was “fine” or “not covered.” Their explanations didn’t match the Massachusetts Used Vehicle Warranty Law, which covers any safety-related defect found within 30 days — not just powertrain issues. It felt like they were trying to avoid responsibility at every turn instead of helping a customer who just bought a truck from them.
Add in the lack of transparency around fees — a $400+ doc fee, a $700+ paint protection fee, and even a surprise $15 credit card fee for leaving a deposit — and the whole process left a bad taste. For a dealership charging that much in add-on fees, I expected honest communication, proper inspections, and real support when problems appeared immediately. Instead, I got pushback, excuses, and very little accountability.
Between the missed safety issues, the dismissive responses, and the undisclosed fees, I would not recommend buying a vehicle here. If you do, make sure you get every fee in writing beforehand and document every problem immediately, because you might find yourself fighting for repairs that should have been handled without question.
I wish I checked Yelp reviews 1st !!
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November 2025 by Paul Dombrowski
Good selection and helpful staff
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November 2025 by Riley Smith
Worked with Rafael. Took some time to figure stuff out but everyone was super nice and supportive and I got my dream truck. Shoutout to Leo and Rafael
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November 2025 by panagiotis georgoudis
I want thank car5 salem Jv and Leo for the great service...You want a new car...Car 5....the best...trust them...ty again
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November 2025 by Eduardo Bacelar
I am correcting my review:
The salesperson was attentive, but the transfer department ended up making mistakes with my paperwork, which delayed the car transfer, even though I paid for the car in full. Another issue was with the spare key — they told me they would request it from the main office, but now they said they don’t have it and that I will have to pay a high price to get one made.
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November 2025 by benjamin green
fast smooth process friendly staff
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November 2025 by Matt Draleaus
Jv was great I found the car online that I’ve been looking for and I owned it within 30min. Fast sale great car. Very happy with CarFive.
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November 2025 by Jamie Spillane
Such a great experience at Car Five. We worked with the salesman Rafael and he was the best. So easy to talk to, knew his stuff, quick to get the deal done. Manager was also amazing, worked on getting us the best deal and APR possible. Would recommend to anyone and everyone!!!!
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November 2025 by RAYNOLD Siffrard
Good job 👏
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November 2025 by Shaine Pineault
Rafael Penez was very helpful during my experience with my car purchase,if you looking for a used car I would suggest car five as a selection. Lots of cars and good people willing to help and get things done
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October 2025 by Faith Brocher
Great service! Answered all our questions and promptly printed out any paperwork/addition information we requested. Never rushed/pressured us into anything. Layed out all of my options infront of me when it came to financing/warranty. Even offered my boyfriend a flashlight while he was thoroughly inspecting the underneath of the vehicle.
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October 2025 by caroline campos
I recently bought my car and was very satisfied with the entire experience!
The service with JP was excellent he was super helpful, always available, and completely adjusted to my schedule since I work late.
I really liked the car and the way I was treated from start to finish.
Highly recommend!
