This CVS location in Salem is open seven days a week, offering prescription refills, COVID-19 and flu tests, vaccinations, personal care items, and more. Customers can join ExtraCare for deals and use free pickup or delivery. Reviews present a mixed experience. Many customers report very positive and exceptional customer service from specific pharmacy and MinuteClinic staff, who are described as friendly, professional, courteous, kind, knowledgeable, and hardworking. Several reviewers highlight individual employees who provide fast, polite, and professional service, making customers feel helped and not like a bother. The MinuteClinic receives particular praise for being fast to book, with a nice and clean place and staff that can diagnose and prescribe. However, other experiences are less positive. Some customers find the pharmacy awful, always busy, and report that the pharmacist is rude and mean. A recurring sentiment is that staff sometimes make customers feel like they are personally stressing them out or are a problem, though one standout technician is noted for improving the entire team's attitude. Some now only visit due to the store's proximity, not by preference. Overall, the location provides convenient services with a staff that receives both high praise for exceptional, friendly service and criticism for occasionally rude and stressful interactions.
They always treat me with great affection when I go to get my medicines and the information about my prescriptions arrives on my phone on time. Patience is a virtue, thank God because we have this service in this place.
February 2025
This young person took the time to help me out and made me feel comfortable during the process
December 2024
I had a very positive customer service experience with the pharmacy staff. They work extremely hard despite being stretched thin.
