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November 2023 by Frank Sgambellone
I rent from this location pretty regularly. The staff are friendly, helpful, and courteous. There's no way to say it, other than it's a great spot to get a car from. Easy in and out. And the cars are always clean.
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November 2023 by Elbert Kresdin
Never thought I’d write a favorable review on a rent a car place! But the staff here is better than anywhere I’ve ever been. I am always treated well and get a decent clean car, always ready for me on time. During the Covid pandemic, too. The Enterprise employees seem to like their job and see customers as guests not as challenges.Jonathan is very chill, recently cut me a deal on my vehicle when the one I had ordered was unavailable. He’s like “yeah, that’s not right, let me make this better for you.”Cheers to all at Salem Enterprise, my New England go to for cars!
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November 2023 by Mathew Farber
Worst rental experience ever. My mother in-law needed a rental due to a car accident. I told them need she needed a Ford Escape or something similar due to a medical condition. First they had a sedan, which she could not get in. They said they would get a compact SUV. The next day they get her the world's smallest SUV and promised they would get her a bigger the next day. It has been over 2 weeks and no phone call. Staff is extremely rude and manager is clueless and ineffective at resolving issues that arise. What a shame. Choose any other location as they were all helpful!
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November 2023 by Chris Lefebvre
She was awesome, best service gal I've had , definitely recommend this location
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August 2023 by Saskia Nugent
I haven’t had to rent a car in a very long time and was very nervous about how to manage all the details. The customer service was SO AMAZING and made the entire process so easy. I had so many questions and they were so nice to me. I will send everyone to Salem MA for rentals. Thanks Miette and Quentin, you made my day.
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August 2023 by Jolie Joswick
Miette (hope I spelled that correctly) and the whole staff at Enterprise was kind, helpful and accommodating during a very stressful situation. Highly recommend the staff at this location. Thank you!
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June 2023 by Lisee Love
I am a big fan of Enterprise. Specifically the Salem, Ma. location. The crew at that location, went so far above and beyond in customer service, that I felt like family. They don’t know me apart from any other customer, but they made sure I understood everything I needed to know, they upgraded me appropriately, but I felt spoiled. I felt like the only customer they had all day. They were kind and friendly and didn’t rush me. They really impressed me. Two employees stood out and I want to honor them by name. Miette and Anthony. Great people. Great customer service. I will go back there. And I will send others there. In fact, I already have. I hope you all enjoyed the McDonald’s. I wish I could do that for you more often!
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June 2023 by Stephanie Dines
I returned the car to get a better because one it was to big , and they are accusing me with the starches on the car , they was already there . And that the customer service was so lousy that they had a guy in the back bouncing a basketball that was so rude and they didn’t even greet us
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May 2023 by Jessica Fratoni
The absolute worst people to deal with when you need a rental car. Unprofessional, rude, and the empathy is nonexistent. I would never recommend this place - they also scam you out of additional fees. 0/10.
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April 2023 by Tiffany Rojas
I had the pleasure of renting from this location after an accident and it couldn’t have been easier! Heather helped me find the perfect SUV to fit my big family, not only did she text me on her day off to make sure everything went smoothly with pickup she texted me several times throughout to ask if there was anything else she could help me with… The manager Anthony was so accommodating and even offered to stay a few minutes after closing to make sure I made it there on time to get my rental. Anthony explained everything to me and was very knowledgeable, friendly and helpful. The staff at this location really went above and beyond and I can’t thank Heather and Anthony enough.
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March 2023 by Justin Salvato
I want to give many thanks and zillions stars for this location, this person name is Jonathan (the manager); he worked so hard to investigate my contract and modified to the accurate price after there was so many mistakes. And again, Jonathan, I wanna thank you for your big help. I appreciated your time.
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March 2023 by Edward Murray
My wife and I came by we received top tier service. Anthony Levesque was very patient with us and made the transaction a smooth one. Best service we’ve received from Enterprise we’ve thus far.
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March 2023 by Angela Mc Glanaghey
Brilliant customer service, easy to deal with and no trouble with the car whatsoever, highly recommend !
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February 2023 by Brittany S.
They gave me a vehicle that reeked of weed and had something rattling with the front wheel suspension and tire. They do not take care of their vehicles properly and the staff do not do their jobs properly.
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February 2023 by Linda T.
Such a pleasant experience. Clean cars, super helpful employees, convenient location. Highly recommend!
