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January 2024 by Liam Andrews
Don't waste your time with customer service here. Use Home Depot's text feature. I brought in a used shower head that failed within a week of purchase and was told there's absolutely nothing they could do about it. The item had no original packaging so I was told the item couldn't be resold. It was a broken item. No kidding it can't be resold.Within ten minutes of texting customer service I was sent a UPS return label and told the refund will be sent within 3-5 days. I'm sure store return policy is more strict but I can't believe how absolutely useless the store was.
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January 2024 by gordy 350
The best store I have been
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January 2024 by RockHound 71
Staff is very hard to find and when you do actually manage to hunt someone down, they seem grumpy when you ask them a question.I found help hiding in the appliances section where 3 employees were sitting around chatting.I'm not one of those people who mention competition to add insult to injury but, Lowes staff is much better.
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January 2024 by Dimitrius Manakidis
Good store for home improvement goods and materials and knowledgeable staff
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November 2023 by Peter A George
Nice and fast...ordered online and picked up dewalt 60v within 2 hours. Free battery made value incredible. Blue box store still not doing 60v dewalt tools.
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November 2023 by Joseph Kelleher
Every time I go there. They have what I need ,happy guy.
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September 2023 by Shawn McLaughlin
John the manager of the Salem Home Depot of Massachusetts is one of the nicest and kindest man I have ever met in my entire life. He actually took my number and called me back when something was available this type of customer service is just not around anymore. I highly recommend if you ever have a problem speak to John the manager of the Salem ma Home Depot I truly appreciate this kind of honesty Thank you very much for being the man you are.
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August 2023 by Paul S.
Home Depot sucks. Period. They don't care about old people. They sent me completely crushed air filters for my furnace and when I expected them to send me new ones or return my money they expect me to come to the store to return $24 worth of crushed air filters. I don't have a car. I don't drive. I rarely leave my apartment. They could care less.
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August 2023 by Rebel Runner
This place has the worst customer service I've ever experienced at a hardware store. I chose a large plant from their store and went to the cash register. There was no price on it, and no sticker. The employee told me there was no way for her to sell it to me. I went back to get a price from another plant that was the same but the rest were dying, so I wanted the one I chose. Still, the cashier made no attempt to help me out. She didn't care and offered no solution, leaving me standing there holding a large plant, both of us standing in silence. I put the plant down and walked out with my money. This isn't the first time I've had a poor experience at this store. I'll just avoid it from here on out.
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August 2023 by Megan Dinkel
Is this place known for closing early? We had an emergency at home and my husband ran out to get the parts that he needed to fix it. He was running to the door at 9:54pm and the lady looked at him and locked the door on him. Um excuse me, but you are supposed to be open till 10pm! How rude! My husband just walked in the house at 9:59, and "technically" the store is not closed yet. Would love it if places were open to the time they say. Especially a home improvement store where families can get emergency needs to fix things at home, especially unexpected emergencies.
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July 2023 by Audwin Gordon
Like all Home Depot's, best place for just about everything inside and outside of the home. Van rentals are very well priced!
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June 2023 by Emad Siddeeq
A store that contains everything you need to update, improve and repair your home, and there are two very wonderful people working here Tom and Matour, who are very helpful and kind, and have real experience in customer service. I recently suffered from the American Wood mark company, which deals with Home Depot, please review this contract with them, expensive prices, very bad materials Technical and mathematical errors, catastrophic delivery, very bad measurements and finishing, missing a lot of supplies for the order.....etc.
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June 2023 by Mike P
Great Home Depot.. I had no problems finding what I was looking for. The staff was very helpful as well.
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June 2023 by Shelley Stamoulis
Who don’t live Home Depot?!! Lol it has whatever you need to make your home better!
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June 2023 by Tim K. Santiago
We picked up manure for outside use. The staff was super friendly, even loaded it into our hatchback for us. Check out was simple and smooth. Our experience was great. I recommend this location due to the friendliness of the staff
