Pep Boys Auto Service & Tire Shop at 232 Highland Ave, Salem, MA, 01970 is a trusted local tire and auto care center with over 100 years of experience. They specialize in new tires, tire repair, and tire replacement, offering same-day services to keep customers safely on the road. Their certified technicians also provide comprehensive auto repair and maintenance, including oil changes, brake repair, battery replacement, inspections, and service for hybrid and electric vehicles. While most customers report great experiences at Pep Boys, a few reviewers noted issues with rude staff. One customer felt the staff member at the desk was unprofessional and rude when the customer tried to get a pre-diagnosed issue fixed. Another reviewer found the $30 per tire charge for changing tires they had just purchased from Pep Boys to be excessive, compared to the $20 or less charged at other shops. However, many customers praised the quality of the work and service they received. One customer was grateful Pep Boys was able to complete a same-day alignment, even with the customer's tight schedule. Another reviewer was pleased the technicians took the time to properly install coilovers without any damage. Overall, Pep Boys is described as a trusted, reliable auto service center for the local community.
Quick and pleasant service. Oil changed and questions answered.
June 2024
Had a great experience. They did a great job with car and even garaged my car overnight when I dropped it off. Plus got $100 off with a coupon . They made a crappy day of dealing with Mavis idiots much better. Thank you!
May 2024
Great service from the moment I walked in. The man at the counter was very helpful to get me what my car needed at a reasonable cost. And the man working on my car was helpful to explain things.
