Pep Boys Auto Service & Tire Shop at 232 Highland Ave, Salem, MA, 01970 is a trusted local tire and auto care center with over 100 years of experience. They specialize in new tires, tire repair, and tire replacement, offering same-day services to keep customers safely on the road. Their certified technicians also provide comprehensive auto repair and maintenance, including oil changes, brake repair, battery replacement, inspections, and service for hybrid and electric vehicles. While most customers report great experiences at Pep Boys, a few reviewers noted issues with rude staff. One customer felt the staff member at the desk was unprofessional and rude when the customer tried to get a pre-diagnosed issue fixed. Another reviewer found the $30 per tire charge for changing tires they had just purchased from Pep Boys to be excessive, compared to the $20 or less charged at other shops. However, many customers praised the quality of the work and service they received. One customer was grateful Pep Boys was able to complete a same-day alignment, even with the customer's tight schedule. Another reviewer was pleased the technicians took the time to properly install coilovers without any damage. Overall, Pep Boys is described as a trusted, reliable auto service center for the local community.
Love Steve he’s such a helpful and knowledgeable parts person and got my car back into one condition like it was brand new.
March 2026
Good afternoon, to whom it may concern...I came in to the Salem Ma location for a complete coolant flush and replacement, wanted to give Galvin, (your service writer) a thumbs up for his professional attitude and his great customer service 👍
February 2026
Had an awful day and thought my car was gonna get stranded in Salem as I am from boston but thanks to Steve I was in and out of there quickly. So glad I came to this Pep Boys thank you guys!! :)
