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November 2023 by Bob LaPointe
Great service and flexibility. Lizzy inthe front office takes good care of you and Nick knows how to get to your unit without hassle. Great folks for sure.
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November 2023 by Erik gotimer
Amazing customer service!!! Definitely glad we came here
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October 2023 by Lisa LaLonde
I called repeatedly and spoke to at least 3 different people while my daughter was in the HOSPITAL (just out of the ICU) and I was trying to arrange storage for her college items because she would be taking a semester off to recoup.. Not once did they inform me that they required an additional monthly fee for insurance, and did repeatedly tell me that their promotional price would be waived for the first month in lieu of the deposit and insurance. They also told me repeatedly that their promotional price was $29 +tax (or something close to that),We went there in person to get the unit and move the couple of boxes of her belongings in, and were never given paperwork to sign, it was emailed to us after we returned home (5 hours from the location, and they were aware of how far away we lived). This paperwork actually ended up in my spam folder and we were never aware of it until the following month when they contacted us about payment. It was then and only then that we were made aware of a recurring ADDITIONAL fee of over $17 for insurance. They demanded that we sign their agreement (not going to happen) and pay this additional fee. I said they never told me about this and they "researched" it and said that they listened to the phone calls where they did inform me. I said I wanted a copy of those calls and if that was the case, then we would sign and pay. Those phone calls were never sent, never played and it was most likely because either they found out that it was never mentioned or they outright lied and the calls were never recorded. We waited for those calls and they never came, a month later they sent another email requiring payment for the unit and insurance (Now over $60 instead of $29.99 +tax.) We have gotten a separate insurance policy and they will not give us the location identification for the business that the insurance company needs to ensure they are legitimate. They are also saying they will not honor the insurance policy. If we were able to drive the 5 hours to get her items out of there, I'd do it in a heartbeat, but it is impossible due to health issues and so they have made a mother's worst nightmare of almost losing her daughter into an ongoing nightmare of having to deal with this on top of everything else. We have never used a storage facility before and I will be damn sure never to use this company again. To be fair, their corporate office is far more helpful stating that they would get the recorded phone calls to us, but the site itself never did send them. Today they said it is not their policy to release those recordings, but their corporate office said they would provide them.Perhaps it is just a staffing issue and the other prime storage facilities are better but the one on congress street (MA18) in Salem MA is not. Don't trust your items with them. They even went as far as to tell us they would not allow us access to her items if we didn't sign the agreement to pay the astronomical insurance fee when we can get outside storage insurance for $5 per month.. DON'T USE THIS FACILITY!
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October 2023 by Victoria Townsend
Lizzy exceeded my expectations of all information I inquired with a smile great customer service! Recommend anyone to Prime storage.
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October 2023 by Kara Banks
Great location, convenient, great management, clean and excellent customer service. Easy to use and great deals.
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October 2023 by Jen Humphrey
Unable to pay my bill online. Have been late because of this. Left a message with the office before due date to either pay or figure out why it says I have no unit and noone returned my call. Left my phone#. Them, my fault, I forgot to pay, and ended up paying more because I was late. The automated message came through though to remind me that my bill was due and then past due, so they have my # AND I left it in my message. Stinks will try again to straighten this out before next month for sure, can't afford late fees.
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October 2023 by Joan Glusman, M.D.
Excellent storage space. Well kept and maintained. Good climate control is easy to keep temps with the ease of using newly, rewired designs.
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October 2023 by jackson maplefield
nick was amazinf!!! we were frantically moving, it was crazy and nick made it so much easier and was so much help!! he definitely is good at his job. thank you nick!
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October 2023 by Julissa Espinal
What I have received has been excellent, exquisite service, respectful, friendly, that looks for a way to make you feel good, not all places try to do that, excellent service, I recommend it 100 out of 100Salem , MA @primestorage the best CS
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October 2023 by David Driscoll
Lizzie was great today and handled my concern wonderfully and efficiently.She is a great ambassador for yoir business.
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October 2023 by Anthony rosaio urena
The best and the greatest customer services I’ve got at the Salem location.I was having a great experience because of lizzy.
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October 2023 by Pamela Bannister-Davis
Elizabeth and Danny are friendly, helpful and answered all questions I had. Pleasant experience!
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October 2023 by Shannon Bansfield
Danny the general manager was super helpful, so pleasant and informative. Highly recommend!
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October 2023 by Kayla Kaull
Lizzy , at the front desk not only gave me a five star experience- Was smart and fluid on logistics of storage unit and did it with a smile :)
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October 2023 by Sam Kiff
Very nice and informative at the desk! Very helpful and answered all our questions. Also a beautiful space!
