Tri-City Sales is a third-generation family-owned discount appliance store and a local landmark since 1959, with locations in Salem and Ipswich serving many communities across New England. They provide personal service before, during, and after the sale. Their affiliation with a National Buying Group ensures guaranteed lowest prices and they price match. Customers report coming in completely lost and leaving happy, having found the best products within their budget with patient and helpful service. Staff are described as attentive, knowledgeable, and a pleasure to work with, paying attention to every detail. They help find replacements for old appliances, keep customers informed, and are responsive to all requests. When problems arise, such as with a defective dryer, concerns are taken seriously and rectified to the highest satisfaction, with staff noted for going above and beyond. The delivery and installation teams are also commended for doing a great job. Many customers state it is their go-to place over big box stores, extremely happy with the quality, pricing, and service every time.
Thus far this is the least painful appliance purchase I have experienced, and who can complain about price matching! Julie is a rock star...made it easy, fun, and budget friendly.
July 2026
Kathy at Tri City Sales has always been r Responsible with helping through best options on whatever job I brought her to help me through. Responsible caring and detail oriented she delivers great customer support! Highly recommend Tri- City and Kathy for your appliance needs.
June 2026
Customer Service was excellent Brian made the purchasing experience flawless and really took time to address our needs for purchasing a new refrigerator
