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January 2025 by Jamie Martin
The employees were nice and willing to help however, the facility I had so far been less than 30 days and has been very inconvenience. I can’t go in and out of my building without getting help because the lock is messed up almost hurt my back and my wrist trying to open the elevator because the elevator would not open after it came down as an employee tell me oh the lock just broke the elevator just broke. I also had a complaint of the dolly which the employee immediately replaced it with a very good one.so my new shiny paint job on my vehicle almost was damaged twice trying to get to my unit as other tenants were spray painting there truck in open and it was windy I had to back up the make 2 u turns before i even reached my unit also also 6 PM is the latest you can go on your unit. If you get off at five by the time you get home, you can’t go to your storage unit that needs to change. It’s really ridiculous but the people that are spray paint in the parking lot, they got later access that don’t make sense. I’m assuming because I know they said some people can get later access people that have their own business is what I was told that’s not fair. That’s not right like how can you not trust the person that’s renting there if you’re renting to them why should we trust you without belonging? I should be able to access my stuff later than 6 PM
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December 2024 by Ryan Orlandella
Horrible service property manager is very rude and do not park on there property they won't even allow you to park there... They don't even care about the homeless or anyone unless u buy there bullshit services
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August 2024 by Noemi R. Cuevas
The lift doesn't work and I have to go up the stairs and it's not that the elevator is damaged 👎👎👎
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July 2024 by maria7947
To whom this may concern:
When I went to go rent the unit, their unit was too small And you could also see rodent feces all over the unit. I spoke with the manager, and he came down with the broom and was going to sweep it. I asked if they had traps and if this was going to continue to happen, he insured me. That they were going to refill all the traps throughout the units because I upsized my unit I had rented on June 7. We didn’t know that you needed your own lock and they don’t have the option to buy one right there like others do so we had to go buy one when I went back to the storage to put my lock on there was a lock on there, when I called to the front desk, Tyler answer the phone and I told him what is this lock on my storage he said it’s a complementary lock. I asked him to come and remove it because I have my own lock. I had stuff to put inside a Very big beautiful mirror that went to my bedroom set that had LED lights which cost me $500 just for a mirror As I waited over an hour, he never came to takeoff the lock, so I left the mirror beside my Storage unit call Tyler back. I told him I left my lock unlocked so when he had time to go and take the other lock off if you could please put my mirror in my storage He had then told me that the person gave him the wrong storage unit number he told me no problem. I went there again. My code was not working and I sat there for over an hour waiting for someone to be in the office. No one came so then I returned the next day and Mario was working. I told him what had happened. He said he had just seen my mirror yesterday there the he said that Tyler put my mirror in the company storage that he just seen the day before, so I asked him to go look he said he did not see no mirror He was supposed to go look around and call me and let me know if anything no phone call back call again. Spoke with Tyler . Tyler then told me if I had protection on my storage that it would be covered now I called today and I speak with Mario and he tells me that I can’t use that option because the mirror was not inside my storage unit, which was not my fault. They came and took off their lock the day I came and put my lock on my mirror would’ve been in my storage, but the way he was talking to me was so unprofessional and disrespectful. I just seen a review that made me wanna throw up if I go to my storage unit this weekend because it’s been so hot and so humid these last couple weeks if my storage looks anything like the last review , I will go above and beyond I feel so bad for the people that pretty much lost all their stuff due to rodent feces
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July 2024 by Jacob Martin
Easy set up, solid price. Paul at the front was helpful
Edit:7/23/24 I used a storage unit here for 2 years. My price was raised about 2 months after moving in, the elevator to get to my stuff is basically never working, and the unit is filled with rat feces upon moveout.
The vast majority of these 5 star reviews are from people like me- directly asked by an employee to leave a review.
Upon moving out from my rat feces filled, unable to be accessed unit, I do think it’s worth updating this review.
2 stars because the man I spoke with on the phone on 7/23 was incredibly well composed and nice. Still doesn’t make my overall experience with this company pleasant at all.
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June 2024 by Silver Scorpion
To Whom It May Concern,
I’m just going to copy and edit my email to them.
I rent a storage unit from North Shore Self Storage and on Father’s Day I went to my storage unit to retrieve an item. When I opened my storage door there was an instant smell of decomposition! After looking inside my unit I discovered a deceased rodent and all of my belongings not limited to; family photos, clothes, sneakers, drawings, Christmas decorations, children toys, doll houses, kitchen cookware, sneakers, sporting equipment, safe, and an air conditioner that were all covered in rodent feces. I would like to file an insurance claim therefore I requested information and the correct papers so that I may do so. I have taken video and photographs as evidence. I also called the number for this storage facility and was transferred to the corporate office in upstate NY where I spoke to “Rich” who instructed me to take photos and videos as evidence prior to filing contacting the facility and filing a claim. I asked them to be fully advised that I am unable to visit my unit during normal business hours as I’m employed, however, I am available to meet Monday thru Friday after 5PM and from 9am to 5pm during the weekends. I read some of the reviews that invoked rodent infestation and it seems as this has been an ongoing issue and in the latest victim. I haven’t cleaned the unit as of yet. I couldn’t. I didn’t have the stomach. Today is June 17, 2023 and we’re heading into a heat wave! I’m so screwed. I’m homeless and this is the facility myself and family chose to protect our belongings. It was everything we had. All my daughter’s drawings from the moment she was able to hold a crayon up until we became homeless, 10/31/23, are now destroyed. All her toys, destroyed! I have A pair of Nike hyper dunk breast cancer edition sneakers from 2015 that are destroyed! Two doll houses I built for my daughter are destroyed; Covered with feces and What I suspect as rodent urine. Sporting equipment destroyed! Sensitive documents destroyed! Is it possible to clean any of this stuff? Will they hire someone to clean out my storage facility while I supervise?? Has anybody experienced the complete process of filing an insurance claim with this storage facility regarding their property in their storage unit being destroyed/contaminated with rodent infestation and what was the results?
I also asked them to pleas confirm this email and respectfully reply with the information requested and provided them my phone number.
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June 2024 by catfotis grevena
Great...
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June 2024 by Debra Ronga
I was quite happy here when I first rented four years ago. The property was clean then and I was able to enter through a door closest to my unit. There were always two trolleys to help move items. At some point the door became locked and entry was permitted through only one door with coded entry. This door was at the opposite end of the building from my unit.. I understand it was for safety, and to keep out those not renting. When I began to move my items out of the unit over a month ago, I noticed a lot of trash strewn on my level. It remained there for weeks. There was also no trolley to help me move. When I next returned, there was someone hanging out just outside of one of the units and when I passed by, he went inside and pulled the door shut. There was a strong odor of pot permeating the hall. I reported the person and trash to the front desk. Yet when I returned the following week, the trash was still there, and also outside around the building. I do not believe the buildings or grounds are well kept anymore. I’m glad this was the perfect time to end my rental.
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June 2024 by Joseph Duda
Didn't even move my stuff into the place. It's creepy, it's dirty and there were people having a bbq and I think living there.
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June 2024 by Amanuel Negash
Best place to store cars
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June 2024 by PJ Manning
Our unit hasn't had a working elevator for over a year with no notice of an end date. They don't even have any dollars anymore to help move around items so I have to carry everything up the stairs and all the way to my unit. I asked a woman to adjust my monthly price until it was fixed and never heard back. Terrible costumer service.
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May 2024 by Luciano Ricci
Very convenient and very professional! Manager was very accommodating!
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May 2024 by Leury Diaz
Best storage units in the city
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May 2024 by Fran Smith
Friendly and helpful and professional
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April 2024 by Abdoul Barry
Excellent job Mike available and helpful.
