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August 2023 by Patrick Hogan
I picked up my shipment today at ABF . Eugene in the office was a great help and Mel who loaded my shipment was real nice .Everything was perfect. I;ll use them again
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December 2022 by Steve A.
We have moved half a dozen times due to work requirements and work would typically cover the cost of the move. When we recently moved from Boston area to Florida on our dime, we unbundled the project into its parts (packers and loaders, transportation, and unloading and unpacking). We contacted U-Pack who delivered a 26' trailer the day before the packers were set to arrive and parked it exactly where we needed it. When the loaders were finished, U-Pack came back, hooked up the trailer, and off they went. They arrived in FL several days before scheduled but kept the trailer until we were ready to unload. The customer service folks were terrific, courteous and graciously adjusting to changes in our load / unload dates. If you have to move, going this route easily saves 50% from traditional full-service moving companies. A great company.
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November 2022 by Tracy K.
We had to move our son and daughter-in-law quite suddenly due to a health issue. EVERYBODY I talked to at UPack was kind, thorough and very helpful. Made a very stressful situation a little easier! Would highly recommend their affordable and dependable service.
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November 2022 by Vanessa Lizotte
Awful! Staff at the Salisbury, MA location was rude and clueless! Delivery was 4 hours late with no updates! Terrible terrible service! Never again! Dont waste your money! ??
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September 2022 by Hurricane Jack
Rude customer service, my freight was beat up when I got it. Came when they were told shipping was closed and then charged a redelivery charge.Never again.
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September 2022 by Sadik Music
Never never again
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September 2022 by Sandy W.
U-Pack was 5 star in every aspect of our move across country. Both drop offs and pick ups on time, cross country arrival guarantee fulfilled and all our belongings arrived in perfect shape, no breakage, etc. Moving isn't fun but we'll use them again if we have to move.
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March 2022 by Steve Allison
Always working hard.
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October 2021 by Hurricane Reardon
Rude customer service, my freight was beat up when I got it. Came when they were told shipping was closed and then charged a redelivery charge.Never again.
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June 2021 by William D.
I really wanted to give them 3.5 stars. Front End, New England - Really great customer service. Accurate times. Flexible and reachable. I was able to coordinate directly with dispatch. 5 STARS. Back End, Florida - Started out great, received 1st trailer on time but we had a huge delay on the second one with no one knowing when it was going to arrive. Had difficulty when asking to speak to dispatch. Rep. didn't remember me or my situation after numerous phone calls. 3 STARS. Equipment - First trailer was ok. The two panels that segregated your items from the next person were in rough shape. The locking bar was damaged and difficult to operate because of. Second Trailer had been repaired after an accident (before we got it) and allowed water to enter in the front corner. Panels were in even worse shape. Value - Value was better than PODS because of the amount of stuff I was moving. Had our own muscles so we did not need to pay for movers. I felt the value was decent. Overall - I still would use them again. They just need to be a little more chill on the phone and realize that they hold in their hands all your wordly possessions.
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November 2020 by Keith Q.
what an easy and painless relocube moving experience.. empty cubes delivered on time with care and shipped promptly. minimal interaction with dispatch and driver. took 3 days from boston to orlando, delivered early on day 1 of unpack, driver super friendly.. the piggyback system is waaaaay better than pods.. setup the pickup day online and that was the last contact! soooo good.
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July 2020 by RICHARD M.
Shares location with Ryder company
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January 2020 by Ray Paradis
Great shipping company. Gets the job done.
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December 2019 by Peter Boudreau
Did some work there
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November 2019 by Karen F.
No matter where you're moving to or what you're moving moving is expensive and stressful. On top of that if it's very difficult to identify a moving company that you can trust, there are so many and if you somehow get in the loop you will get dozens of phone calls from various companies. About four days before I wanted to move my goods that were in storage someone told me about U-Pack, that they were reliable and the least expensive way to move from the east coast to the west coast. Given that the price difference was $2000 less than the next competitor, and that customer service representative was very helpful when I called in, the process was very smooth and easy I decided to trust the company to move some very important items across country. I can't say enough about this company, they were easy to work with, completely reliable, super friendly and it was all so easy it almost didn't seem real. Every single person I spoke with was professional and friendly, responsive and considerate of my needs, from the very first phone call to the last phone call. I can't recommend enough!
