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August 2023 by Nelda O'neill
Joshua was so helpful He was patient and willing to go the extra mile while getting a new phone. I highly recommend this at and t store. Thank you Joshua for all your support.
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July 2023 by Mary Carfagna
I can't say enough about the wonderful customer service I received from Josh today for my upgrade and purchases! He is amazing, knowledgeable, professional and exceptionally helpful! He helped multiple customers with ease and he was extremely thorough. I highly recommend going to this AT&T store at 124 Broadway in Saugus.
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July 2023 by Jerry Gigliello
Went into the Saugus Store #124 in Augustine Plaza. This is a return visit for us since our first time there was a great experience. We met the Sales Person, Josh, who was there to greet ua as we entered and guide us toward the phones we were looking for. Once we decided what phone we wanted with the help of Josh and his explanation of the phones and their differences, he got us set up with the new phones, ready to be used before we left the store. We got full explanation of the bill and plan that we had and and his card and number if we had any other questions that might come up in the future. Another Great Experience At The Store... Thank You Josh
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July 2023 by Jill Penney
Philip was awesome at helping me get my files off of my phone while it was malfunctioning so that i didn’t loose anything. I will always come back and talk to him. He was great!
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May 2023 by Madeline Main
great service! we were helped a ton by Joshua and has so much fun in the process! would definitely recommend for anyone looking for a new phone or just to make a payment! best At&t i’ve been too.
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May 2023 by Brenda Caggiano
Joshua provided excellent customer service with the purchase of my new iPhone. We had a great discussion comparing pros and cons of phone models, brands and services. It was an enjoyable experience!
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May 2023 by Amelia
Thought I was getting a phone replacement per my insurance coverage (which i’ve done before with at&t but via mail). Sales rep told me he could do it in store. A week later I look at my account and there’s a thousand dollar bill that was blatantly not discussed. I was told this was a cheaper alternative to the phone repair and completely part of my phone plan protection and that all I had to pay was tax for the replacement. This was a lie. My account shows I have paid 1 out of 36 payments of a thousand dollar phone sale.
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February 2023 by Tiia’s Life
Although I am not happy with AT&T.. I was happy with the customer service that I received from Chris. He was by himself and still managed to help three other customers including myself. He was very attentive to not just myself but to the other customers in the store. Before leaving with my new IPhone, he made sure that everything was transferred and that my service was working. Thank you Chris for all of your help!
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February 2023 by Gail Elwell
Joshua Torresat was very professional, knowledgeable and patient helping me select my next phone. I felt like he really listened and didn’t try to oversell me! Great service experience!
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February 2023 by Irene torres
Very kind and willing to assist and answer all my questions. Joshua set up my new device and I walked out of the store with my new phone with no stress
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January 2023 by LOURDES NOVOA
Today in the AM I was at this AT&T location, and I met Joshua Torres. I want to say that I feel that he was very helpful, and he went beyond in attending my needs. I went for an easy task which was just the re-activation of an apple phone that I got new under guarantee from Apple, and he walked me through every detail that I needed like making sure that phone was working and even moving my screen protector from previous phone to the new one. I was very grateful that he attended all my needs patiently. I recommend this location and service from Joshua Torres.
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January 2023 by Jason Odom
The best experience I’ve ever had at an AT&T store, it’s a one man store and he can multitask like no other. Got me and a customer in front of me out of there with brand new phones quickly. Respectful to me as a provider on the ambulance and a FirstNet customer. Would and will come back. 10/10
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January 2023 by Steve Sylvester
Joshua Torres was great ! Full of good energy he made the whole event if trading in phones gif new ones easy and was entertaining too. He showed us his great the camera is in the Samsung phones Vs IPhones but I stuck to my iPhones still
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November 2022 by David Dawson
Outstanding customer service. He even took the time to put the screen protector on with great precision.
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October 2022 by John
Maybe all the sales reps are great but Austin was exceptional when I stopped in to weigh out whether to upgrade my phone & watch. Not only did I upgrade my phone, but also my watch and (due to a new plan) was able to lower my whole family’s cellular plan by $40 per month. Thanks for everything Austin!
