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March 2024 by Juan P.
I ordered drapes it came missing parts. i tried to get store to resolve the issu. No help. very disappointed on this location. staff unfriendly. i will never come back.
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February 2024 by Freddy Murillo
My puppy loves going to Home Depot lol.
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February 2024 by Corey
Poor customer service skills. In the rental tools the man working is a real tool at work and doesn’t seem to like doing work.
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February 2024 by Peter Hurd
I know where I have to go in a pinch..
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January 2024 by Rick Davison
Always a good experience, everyone there is great.
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January 2024 by Daniel Do
A few years ago, I came to this Home Depot to find plumbing materials for my new bathroom vanity replacement. At that time, I met Kenny who worked in the Plumbing section; he went above and beyond with showing me what to buy, analyzing photos of my current setup on the spot, and instructing me on how to install. This past December 2023, I attempted to replace another bathroom vanity at my home and to much surprise and appreciation, I met Kenny once more at this Home Depot. Again, he provided the same level of excellent customer service. Kenny is truly a wonderful person and a great asset to the Home Depot of Saugus. I appreciate you a lot, Kenny! Thank you for helping me install my parents' bathroom vanities with your expert advice! :)
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January 2024 by Danisa Selvarajah
Terry who works by the lumber department is very kind and helpful and provided a great service!
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January 2024 by Alex Brown
very good store, like going here. only thing is when we go inside the store our phones keep hitting a major dead zone for internet and connections. otherwise this place is pretty awesome!!
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January 2024 by Annmarie Ryan
They have cut back on certain items so you have to order online..
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December 2023 by Dee Mandolese
From Anna in Customer Service, who's energy and tenacity to help her customer find what they came in for, to Gary's (I won't stop until I find it infectious attitude) service here today was absolutely amazing. Then add in Kenny in Plumbing and Kathy at Self Checkout, I'm telling you the service here, at such a stressful time of year should truly be the Industry Standard. I hit the lottery with the 4 of them today, and the fact I left with everything I came in for, and a little more thanks to their awesome sale on everything Christmas. I hope the corporate office recognizes how lucky they are to have such fantastic staff who actually give a darn, and seem to love what they do. Saugus Home Depot will continue to be my go-to! Merry Christmas to their staff.
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December 2023 by Andrea Leo
Was in yesterday to get some last minute Christmas flowers. Javy , the manager was so sweet and helpful!
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December 2023 by John Marley
Basically they are all the same, every week I'm in a different one, today I was here in Saugus but they are all the same
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December 2023 by Javier Rosa
Employees very helpful
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November 2023 by Jim Murphy
They were great and having fun!
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November 2023 by Randy Amos
Great hardware store!