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February 2024 by Noah D.
When i go to that place at 8:34pm and my mom was shopping there but the lady with the brown hair told us to "get out were close" with some attitude she was talking, we say okay to her so we go to the cash register until there was another lady that was going to shop, the lady brown hair with the attitude scram at her to get out so the customer left and we left. So I want someone to quite her job with that attitude she has. Also talk bad about us.
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February 2024 by Lee Lee
Very disappointed with yarn selections at Saugus, MA store. Most of the yarn is Big Twist and other selections are limited. Two customers, including me, left the store without a purchase.
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February 2024 by ?
I didn’t know what to expect at this store but I’m really glad I took the trip to come out here. The girl who worked at the sewing center or whatever it’s called is so sweet, you can really tell she loves her job and enjoys helping people. She gave me really clear directions and I found what I needed within seconds. I’m pretty sure she came around the corner to see if I found the item, so I really appreciate her for going the extra mile. I went to check out at the cash register and was met by Araya, a literal ray of ☀️. She also seems to enjoy her job and is so positive! We were able to chat for a bit and she was very relatable, she made my day with the great conversation we had. Joann in Saugus has wonderful employees which is very rare nowadays, bless both of you!
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February 2024 by Claire H.
Largest craft store in the area, with a great selection. I visit for the extensive embroidery supplies. They're often short staffed, like most Joann's, but the employees have always been great.
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January 2024 by Stacy
Always have a great selection of fabrics. Just don’t go to the cutting counter within half an hour of closing. You’ll be greeted with an attitude and a miserable employee telling you they don’t like it when people come before closing and that you should have waited until tomorrow instead. I was still checked out of the store before closing and the employee is getting paid to do her job so not sure what the issue is ?♀️.
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January 2024 by Gabriela Anglon
Would avoid this location. Unfriendly and unprofessional staff.
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November 2023 by Mindy Tran
The manager, i think her name is Kathy is very rude and seems like she hates her job. I made an online order to pick up. The cashier whom is an older woman with short blonde hair, told me to go to cutting station to get what i ordered. After waiting 30 minutes, i finally get the fabric. Now they won’t let me take the fabric because apparently I didn’t pay for it. I made an online order and paid it online with my debit card, which means it’s already paid for. Then manager Kathy comes over and is extremely rude saying I still have to pay for fabric, even after I paid online. I previously worked in retail before & i know that they could of looked up my order to see if the item I went to get, matched the online order (since I had to go get the product myself) & then close the online order. Instead they had to waste an hour of my time & made me pay twice.
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October 2023 by Mia DiBiasio
I just wanted to say, I had the most enjoyable customer service experience here tonight. Both the employees at the fabric cutting and cash register were extremely kind and helpful! I would definitely recommend!!
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August 2023 by Martha Maldonado
The woman working at the register today August 12 was extremely rude. She was not helpful at all. I told her I made two purchases to get delivered to this store, and she said It was only one. I proceeded to tell her I had made two orders and even showed her my receipt. But she was not listening to me at all and only said it was one order. She proceeded to help the lady after me even though my issue was not resolved. I was patient and waited for her to be done with the next customer. Instead of figuring out the situation and looking up my order, she insisted it was just one order that I made. She called me a witch when I was leaving the store. Never in my life have I been treated so badly at Joan’s. very bad service. 0 stars
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August 2023 by Betsey W.
The Saugus store and the Middleton store are great. The staff is ever so Nice! The products i go there to purchase is always in stock, and always well stocked. DON'T go to the Seabrook NH store, the staff is rude and don't even think you will be able to use their bathroom! You'd be better off to go down the road to Hobby Lobby, the staff is much nicer and they let you use the bathroom. I don't under stand why every other Joanne's fabric lets you use the bathroom yet the Seabrook store will not! They're just not very nice!
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May 2023 by Michelle Rocca
Awesome store for your crafting needs. They have so much to choose from, starting with acrylic paints, markers, and pens to Tye-dye kits and many more.
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May 2023 by Oscar Ferrandez
When I tried to return my online order, they didn't know how to do it, the cashier was nice but her manager, Kathy, was very rude and totally incompetent. They ended up giving me store credit. Not a pleasant place to shop if you like to be treated with respect.
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February 2023 by Rob Anderson
Called to see if an item was in stock. Nice guy Nick checked and said yes and he'd put my name on it. Let him know I was coming from 2 hours away, so it would be the following morning. He said no problem.Next day went to get it and impatient "manager" (Carrie? Cassie? not sure) said that no the item is not in the store, not sure why Nick told me it was. She also said "I don't have time to spend all day searching in the back for it". She was rude and dismissive and didn't seem to care that I had wasted 4 hours of my Saturday.
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January 2023 by Brooke Morgan
My local fabric store. Usually well organized, good selection. Not all the staff are above and beyond friendly, but there are some nice folks here and no one has ever ruined my day. :p Having been to several Joann locations recently, this one seems to be the most well staffed.
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January 2023 by Monica Stevens
Better than Michaels. The store has a lot of craft supplies and it's usually very neat and orderly.