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May 2023 by adrian Diaz
Wife recently bought me a pair of rag and for our anniversary, I personally didn’t like the look asked her to just return them. She goes to return them and gets told that they have scratches and have been used. I only opened the pouch they were in looked at them and put them back in. I’m not sure if this store just sells damaged products, and hopes customers don’t see the issues then not allow a return. If you buy or plan to buy from here look over the product well cause if not you won’t get your money back.
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March 2023 by Jackson Rodriguez
Ana did a great job helping me out definitely recommend her :)
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February 2023 by the SNKRHYPE
Ana was amazing help! Can't wait to come back to get another pair!
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January 2023 by Sean Doherty
Went to Macys today to get some glasses. Had the pleasure to work with Brian Kelly. Brian was extremely knowledgeable and patient with me. The whole experience was seamless. Definitely ask for Brian if you need glasses!
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January 2023 by Jill L.
Brian and Janelle were absolutely amazing. They were extremely helpful and gave great advice. Thank you guys!
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January 2023 by Rob G Gonzalez
I got excellent customer service. Ana was very helpful and very knowledgeable about explaining what I need it according to my Rx also with my insurance.
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January 2023 by Sarah Henry
Janelle and Brian were amazing both very helpful and had so many options to offer me
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December 2022 by Malinda Noel
Brian and Janelle were extremely helpful today. They helped me pick out some nice glasses and I really enjoyed hearing there opinions on different glasses. In the end I was able to get some glasses I really liked.
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December 2022 by winda francois
Brian & Janelle you guys are so patient. Brian thank you for helping picking out the best glasses for my face. I can't wait to get my prescription in it. Thanks again ??
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September 2022 by amazigh2018 m
Great costumer service
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August 2022 by Emily Holcomb
The guy I talked to was so kind and helpful! He found me the perfect frames and was so patient answering all my questions!
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August 2022 by Nucky Boston'
went to grab my sunglasses, received excellent customer service. Friendly staff! Great location
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August 2022 by Melvin Caban
He was friendly and patient
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September 2021 by david Bader
Regina, your employee at the Macy's store at the Square One Mall in Saugus did an exceptional job of locating the exact frame i was having so much trouble finding. It took some extra effort on her part, but she made me a happy customer. I will happily recommend her and LensCrafters as a go to destination for friends and family. david
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August 2021 by William Burg
Absolutely the worst customer service and product. I had an issue with my glasses and aside from being hospitalized and dealing with the Covid-19 quarantine they still would not even verify that the prescription was what I ordered. Even contacting corporate I have not heard back. I would suggest to STAY AWAY and go to another company besides LensCrafters.
