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December 2023 by Sarah O.
The old lady with red hair that works here is very rude. There was a customer who needed help checking out and i couldn't believe the way she was speaking to her. Terrible attitude and extremely unhelpful. I wish i had said something because i felt terrible for the customer. All of the other staff was very nice. This review is specifically for that one worker.
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November 2023 by Sue C.
First time in this store or any Michael's, Tonya was amazing, she helped me with mats and frames and was very patient in doing so. I had a few prints and one was an odd size. I have since been back and again was fortunate enough to have her working to assist me with my purchase. She is amazing!
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November 2023 by Ava C.
The art store was a delight! The staff's friendliness and expertise made my visit enjoyable. Their carefully curated selection made it easy to find exactly what I needed for my artistic endeavors. I highly recommend this store to any art enthusiast!
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April 2022 by Gail K.
Very helpful and pleasant staff. Was able to find everything I needed in a very short period of time.
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August 2021 by Jamie P.
Sorry to the employee who acted like I put her out to ask a question about whether they had an item in stock (website says they do). She huffed and puffed and seemed annoyed as she had to stop what she was doing to get on her earpiece to check for me. I go to Michaels maybe twice a year and I'll gladly drive to a farther one before I come back to this store. On another note, there was one single employee who was super friendly, she worked behind the counter.
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November 2020 by Jessica B.
They are not closed. They are open and understaffed or poorly run. The line is almost out the door and the customers only have 1-2 items. When I asked if they could open another register, she ran passed me and said "the other registers aren't really working". What a joke. Management needs to address this, not worth the trip.
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July 2018 by Salma G.
There is never anyone to help you and when you do they give you wrong information. No white sharpies? Seems like a basic item that a craft store doesn't have. The line is always extremely long as well. Hate shopping here
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July 2018 by Samme B.
Bad phone customer service and the "help" chat line was also useless. I had a broken foot, could not get to the store and called to request 3 items to be held at the front desk, the manager found the items but would not take a payment on the phone and hold the product for someone to p/u. She told me to go online and do a same day order, which I did and 3 days later I'm still waiting for the order. The items are in the store, when I did the order online it even told me what aisle it was in and yet my order is not ready for p/u and my credit card has a $29 hold and also a $13 charge. I don't even want it anymore but again, I have to wait until the order arrives at the store to cancel and get the charges off my card. Buyer beware, not a good company to do business with, I will be using AC Moore or Joanne Fabrics for future purchases. Amazon is much better and gives free next day delivery.
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January 2018 by Amanda S.
I guess you could call me a regular at this location! I'm definitely not a crafter, but I love projects! The staff here is super helpful and super friendly! They have helped me out with project after project and are always excited to see the results when I come back in with pictures. They have great tips for better ways to do things and creative ideas. I am also always working on a budget and they are conscious of that and help me meet it every time! Vicky and her team are just wonderful!
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November 2017 by David R.
I came here with my daughter to get some arts and crafts supplies and I was very surprised at all the items that they have for sale here bakeware Jan wall decorations even watches excellent store Parking was very easy as the lot is huge plenty of parking for everybody. The prices seem reasonable we purchased a bunch of string some yarn for knitting and a couple other items along with a fancy baking pan total bill was only $39 I was impressed. It appears if you need any type of arts and craft the type items this would be the place to buy them for all the holidays Christmas etc. I give Michael's a Solid 5 Stars.
