The store is OK, but they almost never have in stock what I need. And there's no one in the fish department, ever--i have to go find someone. I go there knowing it's work for me.
February 2024
Regina at the Saugus store is amazing. She remembered my dog had a chicken allergy and stopped another regular from giving her a treat w/chicken. She is always so helpful and my dog loves her so much that she finds her in the store immediately.
January 2024
Could use more staff, but compared to other Petco's I've been in Saugus is clean and stocked good.