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February 2024 by Jeff Melville
Really happy with my hitch install experience here. Prompt scheduling, easy to work with, and did a great job. I would definitely use them again and recommend to a friend.
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February 2024 by Emily Woolf
Spent over $10,000 with this company and recently had $1800 item installed. It was not up to my satisfaction or what I requested. When I called to try to speak with the manager regarding this issue I was hung up on. They have not called me back or tried to resolve the issue. I would not recommend this company if you ever want an issue to be fixed without them just taking your money.
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February 2024 by Scott Woolf
I had an $1800.00 prime design Alurack I have done business with Saugus cap world for over 4 years and spent over 10k after calling to discuss the project and let them know I was completely dissatisfied with the undersized rack that was installed they just hung up. I have been in the service industry over 45 years that is not how you resolve a dispute,I do not recommend this company and would not risk dealing with them.
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January 2024 by Shawn McLaughlin
Easy to deal with good people
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September 2023 by K C
Had a new bed cover installed on my truck while I waited. Quick, easy and great service. Would recommend these guys for anyone looking to get a quality job done.
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September 2023 by James Hanton
Got a magnum rack for a 23 f250 wanted it custom and was going to do it myself the guy at the desk was honest and showed me the exact rack I was looking for instead of spending hundreds of dollars more
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August 2023 by Tony M.
This place does not have time for you. Rushed phone conversation and was told to bring it in several times just to get me off the phone. The person even told me "Well ive got a line of people in front of me, if you want to troubleshoot your issue, just bring it in". Not sure how the other locations in MA operate, but the one in Saugus, MA sure doesnt have the time to spend with a potential customer!! Go somehwere else. :)
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August 2023 by Michael Berry
Great customer service. Great job on installation. They made it very easy. The basic Lear cap looks great on my 2012 Toyota Tacoma. I am very happy. Thanks Cap World.
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June 2023 by Cori Sutton
I had an incredible experience here. We broke a window in our cap and had a tight turn around to get it fixed before a big trip and they made sure we had everything done in time. They needed to order a new window but it came in time and the service itself was done in under an hour. Super friendly, quality work - we will be back!
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June 2023 by Ferdinand Parrott
Great service the parts fit and look great and easy to put on I would use the company any time
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April 2023 by Patrick Knight
I was having trouble with my cap break lights, it's a 2009 where the wires shorted out. They couldn't have been more helpful and patient with me. The problem was finally fixed due to their diligence. Manny was awesome. As was everyone.Thanks everyone
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March 2023 by Robert C.
I just had new running boards installed on my 2014 f-150. Done in 30 minutes, looks great, and the price was fantastic! The service rep Mike was excellent. I've dealt with them before with a couple of caps for previous trucks. Highly recommend Cap World!!
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March 2023 by Richard Trilles
I needed a hitch installed on my Subaru. Manny was extremely friendly and helpful. They got the part in within a couple of days. The hitch was installed a few days later without a problem. Everyone at the shop was courteous and helpful. I would definitely recommend them!
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February 2023 by CJ Sawyer
When in Boston dealing with a family issue and had to transport item back to NC.. I called and placed an order for a soft tri fold cover for my 23 f150... Was ordered and installed next day.... Great service and professional
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November 2022 by Michael Allosso
Capworld: Busy place. Nice, knowledgeable people, outstanding, personal service. They are putting together a work truck tool storage system for me that looks like it will last a lifetime. With a really sharp looking cap shipped just the way I wanted it.
