Sherwin-Williams Paint Store in Saugus, MA offers a wide range of high-quality products, including interior and exterior paint, paint equipment, and supplies, as well as concrete and wood stains. Customers appreciate the helpful and knowledgeable staff, who listen carefully to project goals and offer useful suggestions. The staff's expertise ensures customers find the right products, and some employees are able to provide personalized advice on color choices and project planning. The store also has a Spanish-speaking representative to assist a diverse clientele. While the staff makes strong efforts to meet customer needs, there is a concern about the inability to provide paint samples for custom colors, which some customers view as a basic service. Working with staff members, especially one named Ellane, has been described as wonderful, with helpful guidance on selecting color palettes, estimating quantities, and understanding proper application techniques. Overall, the store is praised for its friendly service, product knowledge, and dedication to helping customers bring their painting ideas to life.
Excellent color selections and high quality paint, great customer service from knowledgeable staff, and highly accurate color-matching capabilities. It was a much better experience than going to a big-box store. Store manager Christian Aguilar is extremely knowledgeable, friendly and helpful.
April 2023
Very knowledgeable employees helped me with my kitchen and gotta say it came out beautiful.
March 2023
Staff at this location were extremely helpful and fun to work with. Knowledgeable of their entire product line, listened to my project goals and made suggestions on products. Won’t hesitate to return to that store for my paint needs both interior and exterior work projects.
