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July 2024 by glenn nalven
$4 for 1 pad of lined paper, $15 for 12 of the same! I only needed 1, but paying $4 for 1 is insane when 12 are $15. $2 for 1 makes sense. Shame on you.
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July 2024 by Carol Ouellette
Always available products that I purchase often and staff very helpful
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July 2024 by Ar Monsanto
Their print shop has the ultimate customer service. Lisa was great in helping us out on the fly!
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July 2024 by Bruno Nogueira
very practical and fast
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June 2024 by Katrina Mackey
BRIANNA IN THE PRINT DEPARTMENT WAS SUPER AWESOME AND HELPFUL! I was having an issue with my stuff being printed at the reading store because they were short staff, and I needed my item printed immediately, I paid for express and felt like I was hassling Brianna but she was so kind and helpful. I really appreciate her and how kind and efficient she was! Will only use this location from now on.
Paul was also kind helpful when he answered the phone and went I picked up the item. Thanks again!!
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May 2024 by Mark Brunini
Just purchased an HP all in one printer this morning. The staff could not be any more helpful.
The sales associate, Amanda was cordial and engaging. And just as I asked if the printer came with any ink cartridges another lady appeared and said, "Only enough for a limited number of copies" and had the necessary cartridges in her hands. Meanwhile, another was near us engage in assembling a gaming chair. I commented on how comfortable it looked and he immediately engaged me in pleasant conversation and offered to show me where they were located. Whoever hired these folks are to be commended. And management should be proud of their individual customer service skills. It was one my more pleasurable money spending experiences.
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May 2024 by Ray Ray
easy clean good C/S
a Little expensive though
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May 2024 by Marion Scocca
Make sure to ask for Cesar at the Saugus MA Staples if looking for a printer! Very helpful and courteous!
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March 2024 by Gia DiPhillipo
There was a mix up with my business cards but the woman at the solution shop took care of it! My order was cancelled by accident when I came to pick it up and she printed them out for me right then and there! She even gave them to me free of charge and added 100 more business cards to my order! Her name was Dorothy she printed my proofs till she felt they looked perfect! Thanks Dorothy! ?
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January 2024 by Denita S.
I came in the store right after a power outage to print some documents and I was greeted and taken care of by the sweetest woman (Danijela, hopefully spelled correct) who handled their situation so well. I appreciate her kindness and patience during my visit.
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January 2024 by Gina Lopez
Danijela and Dorothy worked so hard on my project and gone it done it quickly!
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January 2024 by Milania Mavlovic
Danijela was very helpful when I needed assistance and she was professional. Lisa helped me when I picked up my order. This is the best Staples.
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December 2023 by Kathy D.
(Almost) all of the staff are very helpful. Some a bit rude. But, the biggest problem is their internet service is awful. I couldn't even use my 5G. Could barely return an Amazon package because I couldn't pull up the information/bar code on my phone. I couldn't print because of the same problem. I will not go there again since I can barely get anything done. The manager was super nice and said he has forwarded on (many) people's complaints to the higher ups, but not much they can do I guess with the building structure. Of all places, an office store doesn't have good Wi-fi????
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November 2023 by eddie hornedo
I have been doing B to B with this Staples over 6 years. I have always had a pleasant experience with all the staff who recognizes me if I walk in. The manager knows me if he sees me as well. Today, I had a young girl in printing disrespect my wife while we were there to pick up an order of business cards that was ordered on September 28th. She said that I needed to come back when manager was there because it was " a few months" since they were ordered and they couldn't sell them to me. When my wife corrected her by saying it wasn't a few month( one month and a few days). She became combative. She said that my wife was trying to correct her and became disrespectful. This place is so convenient for us and I really hate to not come back here again. I will pick up my business cards tomorrow and cut ties with them. This individual needs to be retrain on customer service. We own a business and customer service is our priority.
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November 2023 by Katiria Gomez
Worst staples ever! Just cause I asked to be walked through with the printers I was treated bad and hit by the swinging door! They did not wanna give their names supervisor Lisa did nothing about the employee hitting me with the door. And the Boss Tae kim did nothing!
