Extended Stay America - Boston - Saugus
Hotels
832 Broadway, Saugus MA 01906
Hours
Hours may fluctuate. For detailed hours of operation, please contact the store directly.
About Extended Stay America - Boston - Saugus
Extended Stay America - Boston (Saugus) is a budget-friendly hotel that offers clean and comfortable rooms. Many guests appreciate the friendly and helpful staff, especially employees like Jerome, Rahim, and Reggie, who go above and beyond to make guests feel welcome, even working on holidays. The lobby and rooms are described as spotless, quiet, and well-maintained, providing a comfortable environment for a stay. Check-out time is at 11 am, which is appreciated by guests. The location is convenient, with nearby shops such as Walmart within walking distance, making it easy to get supplies or grab a quick meal. Despite some negative reviews, many visitors found their experience to be much better than expected, noting that the rooms were clean and the service friendly. Some guests initially worried based on online reviews but were pleasantly surprised upon arrival. A few mentioned minor issues, such as a strange TV color or a less-than-ideal location, but these did not significantly impact their stay. Overall, Extended Stay America - Boston (Saugus) is seen as a good choice for those seeking a clean, quiet, and reasonably priced place to stay with attentive staff and a convenient location. The staff’s dedication, especially during holidays, stands out as a highlight of the experience.
Most Recent Reviews
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August 2026
Imane, with a very welcoming and pleasant personality, helped with a high priority situation. Because of her knowledge and experiences she was able to calmly, effectively and immediately resolve the situation. A big thank you to Jerome the assistant mgr for understanding and approving the change.
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August 2026
Brice is awesome and very nice, his team consistently makes us feel welcomed. The rooms are well kept; they are always found clean and tidy. They are always available for anything we might need. I definitely recommend staying here. Thank you!
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August 2026
Phillip at the front desk was very helpful and accommodating I give him 5 stars 🌟 I was so greatful to have him greet me with a smile. Ask for Phillip if you want great service
More Comments(151)
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