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January 2024 by Janice de Pina
Joan was a tremendous help in finding the perfect gift for a really dear friend of mine who is celebrating a birthday and recently graduated with her masters degree! Joan’s level of service was very efficient, she guided me to find a curated gift with her expertise. The present was wrapped so beautifully, I could not be more happy with the choice. I am certain that my friend (who is like a sister) will be enamored with this present. Beyond grateful to Joan and all the efforts to secure such an awesome gift - most appreciative!
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January 2024 by Diana Namumbejja
Patti and Mya at Zales in Saugus are the best. They are kind with exceptional customer service. They took their time to make sure I got the best service at the end of their day. They stayed past closing time to assist me. I recommend this place and these ladies.
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December 2023 by Iris Almonacid
Amazing customer service! Love that they listened to what we were asking for and made their best effort to help and get what we were looking for. Left with a huge smile!
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December 2023 by Ashley Porter
Patti is a saint! She was so patient and extremely knowledgeable about the diamond cuts, collections, and shapes. We are so grateful, as novice buyers, to be supported by her great costumer service! Visit this store and ask for Patti!
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October 2023 by Vanessa Cajuste
We love it here! Patty and Joan works every Sunday and they’re AMAZING! Thank you!
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September 2023 by Crystal McSHane
I had a great experience! Tommy was able to get a knot out of my chain for my necklace. He was very professional! I also spoke with Judy who was very friendly and polite. I recommend this location! :)
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September 2023 by Mowz N Plowz
Joan from the Saugus store was a life saver, there was a big screw up where zales owed me $300 due to a miscommunication and she stayed on the phone with them for over an hour until she solved this for me. I was very happy with her customer service!
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August 2023 by nichole fabrizio
I had an amazing experience purchasing my engagement ring from Zales, Saugus. Lisa and Joan were both friendly, patient and knowledgeable. They took their time to make sure I was happy with my purchase and went above and beyond to make sure the transaction went smoothly. I can’t wait to return to this store to purchase my wedding band. This is definitely the Zales you want to visit when making an important and special purchase. Thank you.
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July 2023 by Makayla Bridges
Judy was so amazing and really made my entire experience of getting my beloved ring fixed! She was so kind and reassuring and made the process so much easier for me! This will be the only location I come to from now on!
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June 2023 by Spencer Tyler
I got my wedding ring here and the ladies were so kind. I was a bit of a mess and wanted something very particular and they got me exactly what I wanted. I couldn’t be happier. Thank you again ladies and I’ll make sure to recommend you.
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June 2023 by Katie T.
Tommy and Sandy are the best at this location. Make sure to ask for either one of them. Tommy is the manager and he resolved an issue I had with a piece of jewelry and was very apologetic and understanding and resolved the problem/issue immediately in a timely manor. He proved that his customers matter to him and the way they are treated and that they leave happy. His customer service skills are amazing. Thank you
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June 2023 by Roselynn Fay
Lisa was so helpful and very patient. Her smile and her professionalism is something rarely seen these days. Awesome customer service! Zales is very lucky to have her as an employee
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June 2023 by PAULA GODOY
The Best Store, Tommy the manager is awesome.
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May 2023 by Paula Alvarez
Got a bracelet for mother's birthday day but it was too tight. Went here, even though the bracelet wasn't purchased here and I got my issue solved. The friendly staff were the icing on top. Thank you so much. You've made my day.
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May 2023 by Christopher Mien-Harris
I went into Zales because I frequently shopped there for a fifth anniversary wedding present. I received excellent service, from both associates will definitely continue buying from Zales thanks again for wrapping my gift, and scoring extra points with the gift bag
