Pearle Vision provides eye exams, designer frames, and state-of-the-art lenses. The staff and doctor are described as friendly, nice, polite, attentive, helpful, kind, and welcoming. Many customers report a great experience, with one noting the staff handled all the insurance details and the appointment was on time. Another customer was extremely happy with the service from start to finish, leaving with a beautiful pair of glasses. The business is also recognized for offering more affordable pricing for prescriptions compared to other area options. However, some reviews mention difficulties with varying hours and the door being locked 15-20 minutes early, which is seen as bad customer service. There is also a mention of staff being rude to other customers. Despite these points, the overall feedback highlights professional eye care and helpful, personal attention.