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December 2025 by Holly Roy
Appointment was on time. Staff was great.
Overall, very pleased with my service.
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September 2025 by Mimi Moon
Loved the speed and efficiency of the Vetco clinic and it's convenient to pick up a few things while there. One star removed due to an inability to escape untrained owners and dogs. This is not an ideal place if your dogs aren't trained, mostly because the sheer amount of untrained dogs that people bring into the store without a clue on being mindful of a healthy distance to avoid skirmishes. While not in the control of the clinic, there's no way to adequately space out.
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August 2025 by H Tabor
The doctor I saw was very sweet
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July 2025 by Marci Cohen
I didn't like that I couldn't go into the room while they had my kitten
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July 2025 by Alicia Kelly
What kind of circus does this clinic run? First, they didn’t confirm which shot my dog needed. They just gave her a rabies shot, which isn’t what she needed. Second, I call the 800 Vetco number and was told I would receive a call back within 24 hours. I didn’t. I call again and get told the same thing. No call back. Horrible customer service.
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June 2025 by Alexander Natale
We have always been fans of Vetco Clinic
Their prices are more reasonable than our regular Animal Hospital that we take our dogs to They’ve always been accommodating with their appointments And usually take us right in if possible when we get there. The staff is very professional and friendly
Thanks to Vetco
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March 2025 by Calvin Curll
Very friendly Staff, and organized, for quick vaccination process.
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January 2025 by Mickey Kenyon
Took my 2 ⅓ old kitten there for his vaccination, hoping these people would be trained correctly and handle him with care. They grabbed his scruff and forcibly held him down as he SCREAMED his lungs out. I've done research on this and now know this is NOT normal behavior. They man handled my kitten and ever since he's been terrified.
After my appointment I cradled my cat as I picked up a treat and toy on the other side of the store to apologize to him and I heard another cat (seemingly a grown cat) also screaming. These people are untrained and will harm your cats. To prove this further they were incredibly unhelpful with questions and didn't give me any instructions, they were rude and constantly giving dirty looks.
I will never be returning and am horrified that my poor baby cat had to deal with this horrible people who are supposedly trained.
The petco staff themselves were very sweet and chatty but the VETCO staff were the worst untrained people ever and I'd go as far to say this is animal abuse.
To the woman and man who did this to my cat and the other ladies cat, I want you to know you should not be handling animals. Our pets shouldn't come home traumatized because you hold them down to a metal table while you grab their scruff / throat. If my cat is forever traumatized at vets it will be because of you. You should be ashamed and disgusted in yourselves.
A real vet would never handle a animal like that.
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July 2024 by Ariel S
I’ve been taking my fur babies to vetco total care and vetco clinic at other locations all the time. The experience was all wonderful, except at this place. As said in other comments, disorganized, unprofessional and time-wasting. Waited 30 minutes in line despite of having an appointment. The vaccination station looked like a joke too. It was just one table in between some isles. Some of the employees were nice, but some of them were kind of rude. Won’t come here again.
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June 2024 by Lisa Spano
Don’t waste your time going here, it was a absolute waste of my time spend almost $200 for nothing because they didn’t even give my cat ear mite medicine, they suggested I take him to the vet, well I could have spend $200 there instead of here then & I had my cat in a carrier so my kitten was in my arms so I had to spend $60 for another carrier instead of just putting them together, as there were all dogs fighting, when I was leaving the store. but yes my cats in one carrier was the problem what a joke, no control over the dogs at all, terrible set up also, the vet lady acting like she didn’t understand anything, my cat never had ear mites or anything till I got a kitten with ear mites, so clearly they were ear mite's in my cats ears, she goes how do I know it’s not a infection like what ? Just absolutely ridiculous I will never waste my time again…they definitely need better people who know what they are doing there…so disgusted unless your only getting shots for your animal’s, I wouldn’t bother going there, any real issues they don’t know what they are doing at all. Terrible I work literally 6 days a week what a waste of my time…unbelievable !
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April 2024 by Henry Mello
Awesome
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March 2024 by Nary Nary
First of all my one star doesn’t have anything to do with the employee it’s more of the store and how organize they are . The employees were friendly and helpful but the store and clinic its self is a disaster! Went there for dog appointment which I thought was a full service clinic but that store was only for vaccine.I arrive for my appointment at 11:50 & it was a bit chaotic as I didn’t know where the vet clinic was located in the store. It was actually located in the middle on the aisle of the store on the left side near the dog treats and leash. I found that to be an inconvenience for both pet owners and shoppers. There was people waiting in line for their appointment but there was also people shopping and if 1 dog start to bark then the whole store start to sound like a zoo . While pet parents was shopping we risk running into and dog waiting in line and they both get startled and lord it was horrible . The line took awhile & there was only 2 people for check in but we are standing in the middle of an asile just taking over one spot of the store & pet and owners was uncomfortable .Maybe if the store has a special area for the waiting area it wouldn’t be unorganized but I’m definitely not going back I only came here bc they had an early opening & my dog needed to seen but we was never seen due to it was only a vaccination clinic. I recommend taking the extra drive to the one in Smithfield where you are in a room waiting and away from the store . Good luck to everyone & don’t forget to give your fur babies kisses
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March 2024 by Emely Vengoechea
Disorganized, cluttered, unprofessional. No sense of how to keep the pets calm when getting checked up/shot. Poked mine multiple times just to draw blood to then be handed my baby back with his blood on the carrier. My baby is calm and sweet and these people restrained him so much he started to freak out.. how do you expect an animal to stay still if you're squishing him in uncomfortable positions with so much force, i thought these people are supposed to get training fir this stuff. My kitties first time at another store was very calm and he was respected and treated like a calm kitten, but at this place they treated him as if he was feral off the bat causing him to have a very unpleasant traumatic experience.. my 4 month kitten went from trusting and being loving by everyone to being scared of even me.. he wont even let me get close to him and its been 2 days. Plus the vet nurses/ workers looked confused on what to do, how to treat animals, (witnessed it with 3 other pets), and showed no importance to work on the line of patients waiting..
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March 2024 by Corinne Robichaud
Staff and veterinarian are wonderful and awesome with my puppy Ranger!
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February 2024 by vanessa Miranda
Don't waste your time here. The "receptionists" are terribly unknowledgeable. I purchased a package with vaccines and dewormer. While getting the vaccines we discussed heartworm medication and we purchased it at that time. At my second visit I was told he wouldn't need dewormer as the heartworm meds would take place of that. I was then told he could only get his rabies or distemper. They refused to do both, then said he would probably be out of his cycle and would need to start the distemper over again. They suggested I reach out for a refund on the services. When I did I was told my request was denied and basically they will never issue a refund. I am out the cost of a dewormer and distemper. I also now have to pay for his distemper shot at his vet, who still doesn't understand why they would not vaccinate him if he had to prior issues. The lack of knowledge is embarrassing. I will never go back there and don't advise it if you care for your pets health and well being. The customer service rep suggested I go to another location to use up the rest of my package. There was absolutely no effort made to help or resolve my issues.
