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June 2023 by Frank Biz
This has to be the worst bank on the planet. Just had someone on at the bank hang up on me. They are so unreasonable. Having a problem with phone application and they want me to identify myself which I did. I told her I could give her any information see needed including all my last deposits and withdrawals. That wasn't good enough. Any other bank it is fine, but I need to come in, sorry I'm busy. Keep away from this bank, use a credit union, like Navigant Credit Union or any other one, these big banks are bad, no wonder they are failing, with such bad service like this. If I could transfer my mortgage to another institution, I would. Should of done it when the rates were down.
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February 2023 by Anna Maliniak-marczak
They changed fees for everything I don’t love me it and the stuff is weird I am glad I changed my bank
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January 2023 by Nora Bolcon
sat - 1-21-23 I have just left the drive thru of this branch. I and my husband have been customers of Webster bank for 20 years. This is the third time I have been lectured by one of two drive thru tellers when giving my and my families - we have 6 accts here - transactions to them. Literally they complain if I ever give them more than three transactions at the drive thru. I reminded them today that the drive thru is for the convenience of the customers not the employees - they seem to want to close this window early - I told her if my whole family came here in our 4 cars each that these transactions would likely take up both their driveups and for triple the time I am taking now which was a whole 6 mins. Including the 2 minute argument started by this rude teller. I will now call this branch manager that if they don't fix this problem with nicer tellers I will see if the district manager is interested in fixing it. I would just go to the nicer branch a mile away but that is inconvenient for me and I think it gives these tellers what they want which is less customers at the drive thru so less work to do. So I will keep going to this branch and keep complaining until Webster fixes this branches problem. Fyi it is the long term two female tellers - one Caucasian with wavy fairly long brown hair and a black haired about 30 yr old who often has hair tied back that were nasty to me all three times. The newer blond thin male, and 40-50 yr blond-gray short haired woman and the very new African American woman in her 20s we're all exceptionally nice and helpful tellers. I would give these last three 5 stars but you pick which teller will serve you in Saturdays at the drive thru. I usually don't report bad cust serve reps because there can be a bad sometimes but these two are awful to me regularly and make me feel uncomfortable doing my banking the best for my schedule regularly and I am fed up with COVID excused horrid customer service boardering on abusive customer service and employees just getting away with it so it just increases everywhere you go now. That's it - I am done my rant.
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August 2022 by Kimberly Lima
I have been with this bank for 30 years. Why? Number one reason my mortgage is here & I have a super low rate 2.75. Unfortunately I am truly sad & disappointed that it’s only got more and more not customer friendly! Today at approximately 11 on a Wednesday went through the drive thru to deposit money in my account for my mortgage which a rarely do. I have direct deposit. My customer server, Skyler seemed bothered by my presence. No greeting, just asked if I knew how much money I was giving her. After telling her I then realized I needed to deposit more so I rang the call button which she responded by coming back to the window but no communication. She preceded by abruptly ripping original deposit slip and making the deposit. Came back asked if there was anything else and since she was not wearing a name tag I asked her name & thanked her. Body language along with verbal language or lack of it, goes along way. Definitely felt like I was annoying her and did not feel like she was there for me. I hope she was just having a bad day but thanks Webster for one more tasteless experience with your bank.
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September 2018 by Julie K.
I've been a member of the seekonk branch since 2003,I am now disabled and cannot walk up to the ATM, they do not have a policy to avoid drive up atm fees for the disabled (since you have to use another drive up atm)... very disappointed. Atm fees are only avoided if you are a premier member, lame!
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November 2017 by Janis D.
This bank uses any excuse to charge overdrafts. My online account showed more than enough money to pay two bills online but the bank charged me over $70 in overdrafts claiming that the balance showing was not the real balance. When I called both people I spoke to were incredibly rude.
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February 2015 by fstgrl
I have been a Webster client for the last 6 years. Over time I have become increasingly dissatisfied with them. It used to be that you could count on the same people working there, and I knew several of them by name, now there are frequently new people. New people would be ok if I didn't have to go through the whole getting my license out and being treated with suspicion. The last few times that I have gone to the drive thru, I have be assaulted with the hard sell of Webster products, i.e., home equity loans, credit cards and investment services. Today really annoyed me because after cashing my check the hard sell started up, I politely declined but that didn't stop the sales pitch. Finally I said NO! The teller proceeded to push, "you don't want blah blah blah?" No I don't want blah blah blah and I don't want to be subjected to this every time I go through the drive thru! To this the reply was " Well then maybe you should go to the ATM instead." Really??? Why do you have a drive thru then??? The final straw was the utterly laughable interest that I received on my Checking account. I will be searching for a new bank.
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February 2015 by Julie Hass
Laura from Webster was incredibly helpful. She went out of her way to make sure I and my mom who was with me were saving money. If you go to this Webster ask for her.
