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November 2023 by Emily g
We spent a night and everything went well. The breakfast options were plentiful and everyone was really helpful. The Wifi didn't work very well in our room but we were way at the end of the hallway and perhaps fell a bit out of range. Our room was quiet and well stocked. Things were in good condition and the air conditioning worked well.
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October 2023 by Steve Daughty
The room was nasty! It smelt like stale cigarette smoke. While laying in bed a smelt urine. I feared it was the pillow or sheets but it was the carpeting. The safety latch on the door, you know the one that allows the door to only open an inch, had been busted off and was just hanging on by one screw (I feared to think how that damage happened). The other screw fell off while I opened the door. The deadbolt only worked if you lifted the door by the door handle. The TV stations had bad reception so the shows pixelated, making them unwatchable.The staff was nice and the food was above average. The hotel is aging but they did a good job at keeping it clean.Needless to say, I'm not booking here again.
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September 2023 by Antony Joseph
The room reeks of tobacco. The front service desk workers were kind and very helpful. Once again the smell inside the rooms are not pleasant.Nearby activities: It’s lacking in terms of food and activities present around here.
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August 2023 by Dez H
Great location, not fair from Xfinity Center an close to other stadiums like for the Patriots. Staff was great! Gave me information regarding the concert location, parking an safety. Room was clean, internet worked great, my only complaint is the bathroom in the shower, the hot an cold are backwards lol. We had a great 2 night stay. Great spot to eat across the road as well.
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August 2023 by David R.
Needed a place to stay for one night was working at Gillette. Wasn't bad. Room was clean and ac worked good. Service was on par. Rate was reasonable.
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August 2023 by Casie Bailey
Hotel was as expected. Staff LAST year was wonderful. We had left a bag and they were waiting for a box to ship it to us. We gave them a credit card number and our address and they never sent it. When we returned to the area, as we are from out of state, we called back to try and pick the bag up and were told they threw it away. The woman I talked to said they have to have shipping labels and that they can't just use a credit card number and ship something. I am very disappointed that all of the content of this bag is now lost. If we had known that there was a different process for getting the bag back than what they told us, we would have followed it to get our stuff back.
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July 2023 by Ethan S.
It smells like cigarettes and the environment is really bad as well as the workers not caring. The cleaning service is also horrible as well. I stayed here for a hockey tournament and I totally regret not leaving to another hotel. The towels had hair on them and the floors were disgusting. The water was flipped meaning that the hot side made it cold. There were also bugs all over.
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July 2023 by Alyssa
Two stars because the staff were nice. The hotel room was disgusting. The hallways smelled nasty. Our room had a red stain on the carpet- not sure if it was a blood stain. There was dust all over the tv stand. The bed was as hard as a rock- I woke up several times at night. The bedding smelled like month balls and chlorine. When I left , I felt like I needed a shower ASAP. Way overpriced for a below average hotel.
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July 2023 by Katie Holtgrewe
Dave at the front desk was absolutely wonderful. We didn't know the hotel offers a shuttle to get to Gillette which we took advantage of and skipped the traffic (& uber surge rates) when we went to a concert. We will definitely be returning when we come to Gillette again!
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June 2023 by Mark DuMars
Considering that this Best Western (The Inn at Sharon) is positioned between a major highway and massive utility towers, the rooms and service were remarkably friendly and comfortable. The staff particularly went over and beyond to serve the grateful guests.
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May 2023 by Michael Griffin
What horrible, horrible service at this hotel. Front desk Manager David referred to my sisters as "Spoiled little brats" and threatened to cancel our reservation because we asked when we would be able to have our room, 30 MINUTES after check in time. He then lied stating they were harassing him, cancelled the reservation, and threatened to call the police. What an awful experience, nobody should ever give this hotel any business.
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May 2023 by Barbara Riccio
So clean and the staff was great. Only a couple of small things …a separate eating room for groups staying would be great ( we couldnt get into breakfast because of so many kids there going to some kind of athletic event), another flat table to put all the stuff for a week stay to attend a wedding and a big hook on bedroom wall that opens to hold and steam iron dresses and suits. Other than that, its a great place and the staff is incredibly helpful and nice.
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May 2023 by Sarah N.
I wanted to come on and leave a quick review about how pleased I was with this hotel's customer service. A few weeks ago we were traveling to the area and trying to find a pet friendly room. I talked to a gentleman on the phone that said he would get in touch with the manager because we wanted to make sure that our dog could stay with us in the room (she's a pretty big dog with separation anxiety, and we would need to leave her alone all day for a funeral). The next day, I called back for an update and after going over specifics, we determined that it would be a better fit for us to make other accomodations. HOWEVER, the man at the front desk was incredibly helpful and empathetic to our situation. He was even kind enough to go over the other local hotels with me and recommend a nice, affordable, safe, CLEAN hotel a short distance away that ended up working out perfectly for us. I just wanted to say how much we appreciated his help during such a stressful time and I wouldn't hesitate to stay at this location if I ever return to the area. I fully understand that the concern with our dog was based on her separation anxiety and maintaining a peaceful environment for all the other guests, but taking the time to recommend another hotel suitable for us spoke volumes and I appreciate it a lot.
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May 2023 by H J
I'm staying in this hotel for three moths already because of my business and personal needs. Staff is absolutely great, rooms and other facilities are clean, they offer laundry room for guys like me who stays longer than average, fresh breakfasts help a lot, safe and clean area, 5 minutes from Gillette stadium, plenty of grocery stores and restaurants around. Highly recommended.
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April 2023 by Christine R
This location was one of my favorites. Very clean property and the rooms immaculate. Breakfast was nice and hot, many choices available. The front desk gentleman was patient and helpful as I kept misplacing my key. The manager is wonderful and helpful. Keep it up guys!
