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June 2022 by Liam C.
Very friendly, helpful staff. ATM may be dodgy but the staff's great attitudes make up for that. Whoever gave them a 1 star is crazy
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January 2020 by Bobby Goon
Customer service is excellent
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October 2019 by jack clagg
After decades of banking with Citizens Bank I will be closing all of my accounts and refinancing my mortgage with another bank that will not only appreciate my business but treat me with courtesy and respect. I called with a concern and spoke with Becky at the Sharon Branch. I could here her laughing and speaking with another employee while I was trying to provide information about an issue that I had with one of my accounts. Very surprising that in such a competitive industry Citizens Bank would forget who the customer is and more importantly how to treat them. I would not recommend Citizens Bank for any service or financial products they offer.
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February 2019 by James Gussman
Awesome, jund service, a Cpl of mistakes, nobody is perfect!
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November 2018 by Sheila Advani
This is the best branch of Citizens bank. I have my coconut with citizens for many years. I have been to several branches and used their 800 number on many occasions. If I were to rate their services at other locations on a 1-5 rating scale, 5 being best, 800 will get rating of -2. Canton branch will get 4, Chestnut Hill will get 3. Sharon staff are competent, committed, and friendly. Many thanks and best wishes to them (especially Rosa, Anne, and Brian).
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June 2017 by Jeffrey Hoffman
By far the best Citizens Bank branch, everyone there is incredibly kinda and helpfull. If you find yourself needing to go into a location I highly recommend this one out of all the other local branches I've been to.
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October 2016 by dung tong lin
Five stars for the employees there
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December 2015 by Mark Bradford
This branch itself and the employees in it were great. But Citizens Bank was a poor choice for my small business account. The monthly fee was too much for the support I received and I wished I had done some comparison shopping with other banks. But since the branch was one block away from my business I was fine paying for the convenience. The real problem started when I moved across the country. My business went with me and suddenly there were no Citizens Banks nearby. I tried to close my account online but there is no option to do this neither is there any support for this. I called to close my account and was told that I could not close it until I had a zero balance in the account. They told me over the phone that they could not just close my account and mail me a check for the balance. So I went to an ATM for a bank I do have an account with checked my balance and wrote a check to close the account. Citizens Bank charged my a three dollar "foreign ATM" fee that was not recorded with the balance inquiry. So when the check cleared I was hit with multiple overdraft fees resulting in a negative balance of over $60. I had to work with someone in customer service for a half hour to be able to try to pay this fee over the phone to get my balance back to zero so I could finally close the account. Of course, I was hit with a $20 fee to pay this over the phone. I'm hoping I'll finally be at a zero balance tomorrow so I can finally close the account without paying them anymore money. I can understand trying to keep customers. But this was ridiculous.
