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July 2023 by GGG
It was my favorite store, but after they seem to have changed management and the policy of the store immediately changed not in the direction of buyers. Prices immediately went up unreasonably. They redesigned the site, trying to improve and modernize it, but they only made it worse. I constantly run into various bugs on it. Removed the option to pick up from the store and you can only dream of free shipping. Now sometimes I go there but very rarely you can buy something there and find yourself in size and a good price.
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May 2023 by Stephanie Thomas
Was impressed with the wares of this store! Stopped in to check it out. Staff was friendly, store (and bathrooms) clean. Good selection.
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April 2023 by Ellen M. Goldsmith
I have always liked Bob's Store, but prices are so high it's hard to enjoy shopping there, even with their deep discounts.
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March 2023 by Zachary Thomas
Recently moved from Shrewsbury MA! This Store was originally JOANN then turned into Bob’s Stores!! They maybe pricy but it’s worth checking out
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March 2023 by Rhodi Lopez
First time here. Didn't know what to expect. Went per a recommendation. Didn't find what we were looking for.
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October 2022 by Heather LaJeunesse
I love Bob’s stores in general however, this particular one seems to carry mostly men’s boots and shoes. There was no clothing selection or much of anything else.
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July 2022 by Mari R
The store has really gone downhill in the past few years. I bought a pair of sandals on clearance, they were a sample, and when I got them home, I realized they were falling apart. I tried to return them and they wouldn’t take them because clearance is final sale. No where in that area does it say the merchandise is final sale. I will definitely not be shopping there anymore. Nothing but a bunch of junk!
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May 2022 by Suzanne Duellberg
Buyer beware if you you to shop at Bob’s in Shrewsbury. Bob’s Westborough will not give you a refund only a store credit! Yes there is a small sign on the plexiglass with English and I think Spanish stating the policy . Yes it’s small I missed it. We will no longer shop there. Have you seen the changing rooms? No privacy . Bye Bob’s. Oh by the way my friends will no longer shop there either. What is up with a store that will not refund your money. Hmmm
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April 2022 by George the Rugman
They no longer give refunds for returned merchandise, only store credit. Sears & K Mart initiated the same policy just before announcing bankruptcy
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November 2021 by Craig P.
They moved to Westborough. The isles are so close together they are not ADA compliant. You could not fit a wheelchair through any of the Isles. Their tactic of marking up to mark down is old. None of the 25% off coupons are applicable to major name footwear or clothing. The staff is completely incompetent. I will shop on Amazon from now on I am done with Bob's store.
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November 2021 by JAS
So i purchased a champion white hooded sweatshirt in Shrewsbury, the day after i went there but they were closed. So i waited about a week for them to open in the new location. I went there with hope's to get a refund on the sweatshirt, because the inside of the sweatshirt was a fleece material and i couldn't wear it because it shedded white lint very bad. The whoever it was( GIRL) said i CAN'T return it! I asked why? And she said rudely because all fleece shed. If i knew that then i wouldn't of purchased it. Also purchased a pair of EMS slippers that lasted a week because the stitch came apart. This place is a complete scam. They do not stand behind there products. Be aware before you buy from here. Absolutely terrible store. I have evry right to get a refund and she said NO!THANKS ALOT.
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November 2021 by Lisa Phillips
I lost some personal items in the store Don the manager and other staff took my info and told me they would contact me if they were found.A few hours later I got a call from the store and the personal items were turned in.Thank you to the person who turned them in and to all the store employees who looked for my personal items.i gave them 5 stars but only 3 show:(
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October 2021 by Cher by Photography
2 stars for clothes they had that fit my son, but overall store feels dingy. Extra star for their funny sign that he took seriously and made us laugh!
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October 2021 by M Correia
OVER PRICED...THATS WHY THEY'RE GOING UNDER
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September 2021 by John Harvey
Good products at excellent sale prices.A lot of British and European products, best of you know your metric sizes.Hope this store stays open, the staff is very good.
