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February 2024 by Futures Past
Fedex was told 10 times to return the package to me they never did then said it was lost when somebody signed for it.Tried to file a claim and was quickly denied! DO NOT I REPEAT DO NOT USE FED EX THEY DONT CARE ABOUT YOUR PACKAGES!!! The store was no help at all had to deal with customer service over 10 phone calls and my package was never returned to me. You’ve been warned!!!
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December 2023 by Tom S.
FedEx was fast and easy to return a package, we were in and out in less than 5minutes.
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October 2023 by Eric B
Typically this is a great place to get stuff done. Went in on a Sunday when the place was empty and I wanted to make an 8x11 paper into a 24x36 poster using their poster making machine, usually for $5. I asked Steve for help (the folks in the Braintree store are always there to help) but Steve couldn't help me. He could, however, charge me $11 and do it for me. My advice: find a place where the employees will happily assist you rather than charge you double.
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May 2023 by Kiran Reddy
This place is retail FedEx store run by a private people. I am surprised to see the shipping rates are expensive compare to original FedEx office. Shipped a package to Indian it cost me $160 for 1kg without box (with box option $350). Next time the same package cost me $70 from the FedEx main office Boylston. They always pick you most expensive shipping option without any choice. Horrible experience.
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December 2022 by Teresa Damasio
I would give them no stars. They wanted to charge me $300 to send a 20lb box within the united states. They told be they would have to put it in a cardboard box and charge me $20 to do it and if I opt'd out they were going to charge me another $40 to ship it in the box it was in. So $300 to ship a box not gauranteed to arrive by christmas. No way. I took it to Postal Center in Franklin and they sent my box, the way that I packaged it and gaurnteed it to arrive in 4 days, which arrived on 12.21.22 and it only cost me $56. Those people in there don't know what they are doing. I think that the person who helped me was just adding things just to make a bigger sale. Never again. NOT to mention the store smelled disgusting. Severe body odor smell in there. It would make you gag.
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August 2022 by Ramphis Ortiz
The best place ever to send documents....and "Kevin" is the best he knews what i wanted immediately....and didn't stop until he fixed my problem with some documents I had to sent...thank u
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July 2022 by abe kurdi
They have no sense of a customer service and they don’t know what they are doing and they were no help at all
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May 2022 by C W
Good to know about updated closing hours when I run to get here to pick up my packages
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May 2022 by Jeanne Burow
Got there early this am, 4th in line 3 behind me. Steve did an awesome job at getting us all out the door!! He was professional and calm in the storm of customers. I then lost my receipt on my way to Trader Joe's. I went back an hour later and Ryan took care of me. Again very professional and quickly found the item and printed me a new receipt!! In this day we all need some extra patience and understanding of the workforce.
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December 2021 by Andrew Theiss
Ken had been more than patient with a handful of very tedious jobs we asked him to help us with. Sure the line fluctuated from busy to empty to busy again (over the hour and a half printing hundreds of bound notebooks). They have stationary takes available free of charge where we cut up a bunch of prints and it's overall been the best experience at a FexEx location. Thank you!
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November 2021 by Ron C.
This is my go to store when I need to ship something as its right down the street from where I live. The staff is always courteous here and I'm in and out within 10 minutes. There is ample parking as its in a plaza with other stores.
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September 2021 by Amanda
Big tall man with beard was very impolite and didn't seem to have the patience to help me out at all. Bad customer service overall trying to ship out a package.
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July 2021 by Joseph Bagnell
Nice business. They have multiple services there like faxing, using the computers to print, surf the web, whatever you'd like. And print pages. You must pay to use these services. The debit card machines are right next to whatever you'd like to use. And Of course shipping packages. Employees were pleasant and easy to talk with. Wasn't busy when I went in. Plenty of parking. I come here to shop all my packages.
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May 2021 by Kevin O.
Horrible just horrible , top to bottom unprofessional, seems like they are doing everything else but there job
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May 2021 by Proficient Potato
This places meets my expectations for a FEDEX Ship center. Brought a few boxes to ship out and some pre-printed labels and they gave me label pouches and even a little packing tape.They were getting a bit grouchy about people arriving right when they were closing, but given the 4 people who all showed up 3 mins before close I kind of get it.