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February 2024 by Alia WakidBlank
We purchased an LG stove and there was a gas leak within 2 weeks. We paid for the Plummer and now that we exchanged it for new one we had th pay the Plummer 400$ twice so 800$ total. Home Depot and LG refused to compensate the costs even though it’s clearly not our fault and it’s theirs. I’m so upset and never will purchase with Home Depot again
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February 2024 by Chandra Y.
*Worst experience wit the ordering and delivery* I have ordered the $3900 worth lumber,Insulation,Sheetrocks and other building material on 01/29. I was told clear and loud that expect the Sheetrocks everything will be delivered in day or 2 max. I have received the 2 pallets of material yesterday (01/31) and the driver told rest will be coming tonight or max tomorrow morning . When my contractor check the status of rest of the material they simply told the pallets are sitting in godown and can't deliver due to truck issues. I have scheduled the work and the guys are waiting , need to pay them whether or they worked or not?
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January 2024 by Padma Shenoy
Went for an hardwood floor estimate and had a bad experience. Other experiences are good overall with helpful staff. Neatly maintained store. Awesome collection. All questions are usually answered. Would definitely go back for more shopping of plants and general household supplies.
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January 2024 by john francis
Very helpful
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December 2023 by Nick Nimtz
This one compared to the one in Worcester is like night and day. This one is always clean and well organized. Things are where the web site say they are. The people that work here are alot more helpful. The on in worcester always says they have an item in store, you get there and the shelf is empty, when you ask someone for help they say "yeah that's been out for a while now. Not sure when we will get more."The wood at this location is actually decent. There are warped pieces like every other but I feel like they have more straight pieces then any other. I drive the extra 20 minutes to this one when I need something, rather then waste time at the worcester one.
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December 2023 by Curt Threatt
To save time I went online to rent a van and the website said there were 2 vans available to rent but no matter what day or time I chose the response was unavailable so I drove down to Home Depot in Shrewsbury and met Deb in the rental department and she couldn’t have been nicer. She made sure I knew where the gas tank was to refill after use and went thru all the ins and outs of renting and the time frame. She made it seem less and with a smile. Great customer service . She obviously loves her job and it shows, Curt T Northborough
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November 2023 by Bri Donahue
Went to buy a washer and dryer today and got the BEST SERVICE.. Zia was truly great. He made me feel as he was purchasing for his kids and wouldn't let anyone take advantage.
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November 2023 by Swapna Sahu
Horrible customer service at the Shrewsbury Home Depot. Custom ordering is a nightmare. My custom door order has been pending since March which is almost 8 months with several issues - wrong door, incorrect measurements, etc. Michelle, the Custom Order Specialist is the worst!
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November 2023 by MR. E-
Typical Home Depot. Although this one doesn't have the front pro parking spaces under a roof like most all Lowes & HD's have. Besides that customer service is friendly & building material prices are thru the roof like everywhere else!
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October 2023 by Tina Kittredge
Excellent customer service from Linda at the service desk in the Shrewsbury ma store very helpful
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October 2023 by Johnmark Mangiameli
Generally have what you need. A little hard to get to on route 9
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October 2023 by mario Silva
harbor service. nobody wants to help you
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September 2023 by Jean Falco
Love this store. Always find something I can't live without.?
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September 2023 by Jerzy Kielby
Found a beautiful exterior fiber glass door, but it was $5,000 plus installation. The government is paying too little, and town taxes are too high. Well, since i could not afford it, I had to find another solution.Can someone tell me if asking $5,000 for a single door is NORMAL. I thought Home Depot was for people. In the meantime, the old door decided to go green.Paint too glossy!WHY FLAT HUNTER GREEN paint is not available in MA?Ordered flat hunter green online, sic! and flat black at HD.Want to darken it, the store wont do it for me!Waiting for side lite frame kit to arrive, got locks from HD.Looking for a composite trim (vinyl siding with J-channel).I am stuck - trying to remove the lock. Cannot find the hidden screws. Need help!Three friends were distracting me during the process of figuring out how to remove the lock, giving advice, really trying hard to derail me :) But there was some wisdom in what they said and helped me to solve the problem! Love you guys :)Door no longer looks happy but I am much closer to the finish line.
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September 2023 by Kristen Rathke
The store itself is okay but I had an employee(older woman with grey hair and glasses) walk up to me while I was sitting in my car and accuse me of leaving my dogs alone in a hot car. It was 90⁰ that day and my dogs were never left alone in the car nor was the AC ever not on. I told her she was mistaken and she continued attempting to argue with me thro my window until I rolled them up on her. Went into the store to attempt to identity her to managment and she was conviently nowhere to be found. I'd rather pay steeper prices elsewhere to not be hassled by an offleash Karen.
