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February 2024 by Bert Baker
Wonderful customer service. Helpful and efficient. Great selection.
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February 2024 by FTW Gaming PC
This place ruined a gender reveal party by misreading our envelope and giving us the wrong colored confetti in our balloon.
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December 2023 by Idle Moment
Party City provided a solid online buying experience. The option to buy online and pick up in-store is convenient and time-saving. The staff at pickup were professional and made the process efficient. A reliable choice for party essentials.
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December 2023 by ramiro velazquez
Today i stop to shop for some items, front desk ask if i was picking up, i reply no, but i ask for help in finding an item and one of the staff just said she was busy, store is empty, i have to look someone else to get an items from a top shelve. Very bad service at the shrewsbury MA store
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July 2023 by Janice Brigham
I went to store today to pick up an order for my grandkids birthday party. Four people in line, cashier struggling with a refund another person behind counter vacuuming with four customers waiting in line. I went down the aisle to get our order and got back on line. Employee, Yami, snapped at me that I could not get the order myself. Why?? Not like I was walking out the door with it I was standing in line. Eeexchanged unpleantries.When I went to counter with my order I told the associate helping me that I did not need to be spoken too in such a manner. I didn't just leave the store with the balloons. She said that is not the point. So I ask what the point is. She said we are not allowed to touch the orders. What? It was our order and it does not say anywhere in the store that I can not touch my order. I needed other balloons but refused to spend anymore of my money there. My daughter had called earlier in the morning to inquire about an item and she said they were unpleasant to her as well. there is only one employee in the store that has ever put forth outstanding customer service skills. Wish I could remember her name. I will not return. I will drive 10 miles beforei I give this store anymorw of my money .
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May 2023 by Ashley D.
Purchased 6 balloons and had to come back in an hour to pick them up- fine, I get it gets busy, but once returning back to the store I had to wait a lot longer... the employees have attitude and were not the kindest. I think the store needs better management- the employees all seem visibly distressed.
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January 2023 by R.I. Mar
The assortment was so old. I think nothing has changed since my 25 yo was born. Seriously. I should find a new place for next party time.
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December 2022 by Matthew Lincoln
This place has so many different ways to celebrate anything you can imagine. A good place if you want to deck out for any occasion.
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December 2022 by Sir Doughnut
This place has so many different ways to celebrate anything you can imagine. A good place if you want to deck out for any occasion.
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December 2022 by Erin Shea
I went in to purchase some things for my classroom (little prizes) and I ended leaving with a squishmallow and one of those mystery micromallows. I purchased them and went out to my car to realize that the micromallow was stolen out of the container. I felt pretty d*** because the container was opened and I didn’t even realize it. I wouldn’t have had a problem with bringing it back but it was the employee that really irritated me. She stated that she felt the container and that it felt empty and proceeded to let me purchase the item. She could have told me it felt empty and checked to see if it was empty before letting me purchase the item. Therefore, I am giving this store a 2 star review. I usually don’t get petty about things but this really annoyed me.
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November 2022 by Sebi Salvan
It’s a party city what do you expect- my mask broke about five steps out of the store. Still pretty cheap so 3 stars
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November 2022 by Harsimrut Kaur
As the name suggests party city is genuinely full of awesome party supplies and colouful theme decorations for birthday, Halloween, baby shower, lots of ballons, disposable stuff for celebrations. Found it to be little over priced as per my pocket. But love to visit it frequently.
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October 2022 by Sims Planet
As the name suggests party city is genuinely full of awesome party supplies and colouful theme decorations for birthday, Halloween, baby shower, lots of ballons, disposable stuff for celebrations. Found it to be little over priced as per my pocket. But love to visit it frequently.
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October 2022 by Kortnie S
Yesterday 12/09/2021 I came in to the store after an OB appointment. I wanted to be surprised and do a mini gender reveal but had nobody but myself to plan it. I asked the woman working for help and expressed what I wanted. I wish I got her name she was wearing a blue shirt. She went above and beyond for me and helped put everything together so I could be surprised. This meant the world to me. You can tell she really values her job and actually puts care and effort in. So very happy with this experience and thankful. The world needs more people like her!
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October 2022 by Funny V.
What a nice boy he gave me a free bag of Halloween candy because I thought my order contained five pezz but it was just one what a nice boy anyway if you're reading this reply with your Snapchat and or Instagram let's be friends (or more) Happy Halloween!!Update by the way I really needed this because I had a full cauldron that I had to fill and this fills it perfectly and my horse borders are going to be so happy when I give them their Halloween candy and sell them the halters because my margins were getting really low because I've been spending so much on candy and other things so thank you so much maybe I can actually make money on the horse halters I sell!