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November 2023 by Amber W
I have been taking my Crosstrek to this Patrick Subaru location since I purchased it in 2021, and I will never go anywhere else. Each associate that services my car has treated me like I’m their only priority in that moment. The whole staff is personable, knowledgeable and helpful. They don’t recommend services I don’t need. I’m in and out and on with my day. It is also very clean and easy to get to. Coffee, snacks, and waters. Comfortable places to sit and get some work done with privacy. Very thorough and highly recommend!
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November 2023 by Kristin Donahoo
I was in desperate need of a car and I walked into Patrick Subaru and was instantly greeted. I checked in and Marco DeLeon came to assist me in my search. He was extremely friendly, funny, kind and helpful. I test drove what would become my new to me 2020 Subaru Impreza Sport with manual transmission. I love it! I was there late on a Saturday afternoon and the banks were closed so I went back the following Monday to seal the deal. Again I was greeted as soon as I walked in and they even remembered me, much to my surprise. I love that kind of service. John walked me through the paperwork and extended warranty options and I made my purchase. Marco prepped my car so it would be ready for me to pick up the following morning as I still had a rental car and was there alone. The staff congratulated me and they were all so kind. Honestly one of the best car buying experiences of my life. If you want great service and a large inventory, I highly recommend Patrick Subaru and Marco DeLeon.
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November 2023 by margaret mann
I pulled into the service area and they were so very busy. I said I just got a flat and maybe i just need air. Long story short they put my spare on and ordered a new tire and all the while they were so busy. I think the service group are just a great group of people. Thank you all so very much.
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November 2023 by Matt D.
I have came here multiple times early in the morning to try to get an oil change and they always tell me that they can't do one today, every other dealership by event who has been able to accommodate a quick oil change. Their parking lot is the worst I've seen with cars piled everywhere barely able to drive through. The seating area is very sad and pathetic and there is no organization in the building.
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November 2023 by Hannah E.
I am in the market for a used car and I saw a car I liked on their website and wanted to look at the car and possibly test drive it. But reading the other reviews I agree with what people are saying about this dealership and the people here. I came in yesterday not knowing what to expect because I don't own any Subaru vehicles. I put in a request only looking and want to know the price because that is the one thing I couldn't find. I said that I want to AVOID sitting down and doing any paperwork because I am boosting my credit score and I don't want to sit, talk and wait about anything. This was supposed to take under 15 minutes and instead I was at this dealership for almost an hour. I felt mistreated, used, wasted my time becasue not everyone who comes in a dealership want to buy the same day. It is called car hunting and finding the car that works best for me. I know the market is crashing and lots of cars are going for sale, or very limited in production, but I all I want to do is see if I can imagine myself in a car I will be purchasing and when the time is right I know how much to put down and jump right into the paperwork. I am a visual and seeing cars in person better helps me and the guy I was with clearly thought I wasn't serious and I didn't want him opening my credit score because I know what it is and I don't want it to go down or have the bank accept anything. I paid for a car myself brand new 2023 not subaru but Murano Platnium and worked out well and smooth and bought that all by myslef. The guy gave me the chills and made me very uncomfortable and all I wanted to do was get up and leave because I spent more than enough time here and if a car gets sold that is fine because realisticly a BMW is my dream car and to me is way better, because the peopel at the BMW dealership dealership are nice and actually did what I requested. I only came here to see if I would like a a used Subaru, as a side car and when I graduate I get my dream BMW and Truck because at least there they keep me updated. There will always be cars and sometimes a car might not be meant for me. But I asked for an SUV and guy pulls up in a sedan, which isn't what I asked for. He didn't listen to me and I stood my ground and asked me how much I want to put down and right now I am not putting anything down right now today because I am not walking around with that much cash. Bruh be for real, I wish I could've gotten a free car from them or an apology or money. I know what I want and they aren't respecting or at least he wasn't respecting my wishes. I believe the guy I was with was Joey, but in general by my review, I am NOT coming back and I will go back to looking at other cars that I love and are not sold yet. I have an Infiniti and a Kia on the line and I wanted this Subaru to break it but not happening and I am a women who loves luxury and my BMW soon to be after I graduate will beat this Subaru Ascent. Although the Ascent is the only amazing car that Subaru makes that fits my style. I pulled out of there parking lot in my lovely 2023 SUV blasting music and living my best life. I was also pissed when I left because something that was to take a few minutes took an hour, which is what I wanted to avoid. SO LONG PATRICK SUBARU AND HOPE YOU GET SOME SALES BECAUSE NOW I AM NO LONGER INTERESTED IN THIS SUV AND IF I SEE OR KNOW SOMEONE WHO HAS A SUBARU I WILL TAKE IT FROM THEM BECASUE I LEAST THEN I KNOW WHAT THE CAR IS WORTH AND NOT HAVE TO SIT MY TAIL OFF FOR AN HOUR. When I get my dream car now I am going to drive right past this and smile. Subaru's are great cars and nothing is wrong with them but I am not going to buy a car from anyone if I feel harassed, mistreated, used and talked down to. I have friends with Subaru's not many, but they tell me it is nice, and it drives like butter. But for me I am passing down this dealership and when I find another Ascent it will be waiting for me and giving me a sign. The people in Worcester and Shrewsbury are generaly not well respected, n
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October 2023 by Karen McNamara
My back brakes went on me last night, I called them they were fully booked til November 3rd..when I explained to them I needed my car fixed by the weekend and would have to go to another place they told me to drop it this morning and they'd get it back to me within 3 days. Today at noon time they called me to tell me my car was all set. I cannot say enough good things about Patrick subaru.. they were amazing to help me out! Thank you so much!!
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October 2023 by Jon Moore
Everyone was extremely nice and helpful. Austin who I was working with was so excited for me because I was getting the car I wanted and shared my excitement just like everyone else there. He did the best he could do get me a good deal but in the end it was out of his hands with certain aspects but helped me with looking up things that I would need for my car. The gm even gave me a matchbox of my car that I was buying. I drove down from New Hampshire to get the car that I wanted and they made sure I was taking care of. Definitely go there to get a car if you have the chance or even just to talk to someone and if you get Austin you'll be in good hands.
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October 2023 by Andrew Burnett
Al gave a great sales experience end to end. I had to order my vehicle and he kept me up to date on delivery time and was attentive to my concerns. Overall awesome experience. This is my third car purchase at Patrick Subaru.
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October 2023 by Kathleen Quinton
Another wonderful experience with Patrick Subaru! Working with Frank was a true pleasure. He is the consummate professional. I traded in my 2012 Tribeca -- and then had eleven years of technology to brush up on with my new purchase. Thank you, Frank for all your help. A shout out to Jeff, Teddy, and the service department as well!
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September 2023 by Donna Cina
Everyone at Patrick Subaru made car buying a comfortable and easy transition for first time leasing. They answered every question, and I never felt rushed to make a decision. They offered good options and I found a car that suited my budget.Joe Dineen was an exceptional sales person. He followed through every detail right up until the time I drove my new car off the lot.
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September 2023 by Jennifer
I had the most fantastic experience purchasing my car here. Frank Wilcox, my salesman, is not only a gentleman- but he is an expert in this field. He was diligent, intelligent, kind, professional and above all he was extremely patient with me. He went above and beyond to make sure my standards were met, and aside from that he was just a great person through and through. He is as good as they come. I would also like to give a shout out to Teddy at the front desk, he was very attentive and kind. He will go far in his field! Thank you Frank, you’re great at what you do. And a special thank you to all of those who contributed to helping me find my beautiful new car!
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August 2023 by Pattianne Stone
I was warmly greeted by everyone I met when I arrived for my car service! Unfortunately that’s the only positive I can share.I was told I needed new tires for my car, which I expected to hear. However, I was quoted over $1700, which seemed outrageously high. A quick Google search showed that I could get the exact same brand and model installed for just under $600. I’m not sure if the price was inflated due to them being a dealership, or me being a woman, but buyer beware.I really wanted to like Patrick Subaru, since I was really impressed with the employees themselves, but the wildly inflated pricing for tires is unacceptable.
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August 2023 by CottonTopTJ
This is the 11th Subaru, purchased or leased by our family since 2015. A few times including with a Patrick family member being involved. Would never think of going to another Subaru Dealer, and IF ever we wanted something other than Subaru, it would definitely be with another Patrick dealership. Professionalism through and through all the way to the delivery specialist going out the door. Thank you AGAIN Patrick Family.
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July 2023 by Arthur Richards
Patrick Subaru was great to deal with. They made the purchasing process very easy, there was no hard sell and we feel that we got a very fair price. Our sales person, Frank, was very knowledgeable, answered all of our questions and was easy to work with. Overall, a great experience, we would definitely recommend Patrick Subaru.
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July 2023 by Debbie Nolan
Randy Robinson, Advisor and Tyler Miranda, Mechanic totally exceeded my expectations. They provided timely, professional, service with care and compassion. (My husband and I are dealing with a difficult medical change.) They respected my urgent need for reliable transportation. Such service is GREATLY appreciated.