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April 2024 by Crystal S.
Worst customer service experienced!!!! Waited five minutes to pick up online order and was totally ignored!!!! Waited on the guy in front of me than went to wait on other customers!!!! Need to learn customer service better all she did was smile that is not helping customers at all!!!!
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February 2024 by Dan “TheWooGuide”
Petco is great! Even more helpful with the new Vet clinic. The grooming is nice and the staff is friendly.
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January 2024 by Nikole N
The guy that checked us out was wonderful. He noticed we were buying kitten stuff and asked if we had a new kitten. Then he told us about Petco and all their services.
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January 2024 by Amoret Zamarro Beiter
Extremely helpful
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January 2024 by J. David Mulrooney
We brought our 5 yr. old cats to get their nails cut. Young woman who cut them did an excellent job.. Thank you! David
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January 2024 by Michael S
Molly was very helpful and knowledgeable. They have a really good aquatic animals section.
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January 2024 by George Munoz
Everything you could possibly need for your pet is here, and so close by
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January 2024 by Kathy K
Alway go there
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January 2024 by Delaney C.
We just had the WORST experience at Vetco in Shrewsbury and will never be returning. We booked an appointment for our dog who has had an ear rash two weeks in advance (there was no availability to come in before then). We confirmed the appointment via text the night before and received a text that said our appointment is confirmed. When we arrived at the appointment as scheduled, we were promptly told we didn't confirm 24 hours in advance so they gave the appointment to someone else. We showed the man at the front desk our confirmation texts and talked to the vet and were met with hostile attitudes from everyone we interacted with. She talked down to us saying "they didn't have time to sit around and wait for late confirmations." We could not even get one word in once the Vet tried to gaslight us into believing we did not confirm our appointment. Unfortunately, this is not the first time we've had appointment issues at this location. It seems as if every time we make an appointment we can never be seen by the vet, or must wait weeks to even get in. We will never be returning to Vetco at any a location.
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December 2023 by Rebecca Salguero
Although the staff was VERY nice - I noticed there was 4 dead beta fish all on the same shelf. One of them looked like it been sitting there for a WHILE. The water had even changed to a yellow/brown color.. probably due to the decay. It’s not the first time I come across something like this at this location. Months prior my bf and I found a baby chameleon outside of its enclosure. KNOWING these reptiles are sensitive to environmental changes, this is a huge no no. Coming from someone who’s had multiple pets this was not okay and a huge disappointment.
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December 2023 by Ann Marie Duane
Nice staff vey helpful
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December 2023 by Bert Baker
Big selection.
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December 2023 by Paul Beaulieu
Bring our little pup their to see Cassie for grooming. Fantastic job every time !!Stella also gives her 5 barks
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November 2023 by Mike Powers
I have 2 shih Tzu's that get groomed here. Their names are Addie and Messa. The groomers do a phenomenal job on them. I like the work that gets done here.
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October 2023 by Beth W.
I recently had a bad experience at the groomer with my 19 year old medium fur cat who had a few mats in his fur. I didn't expect him to be completely shaved! My poor baby was shivering and wasn't himself.. they also accidentally nicked his bag leg and one of his nipples. It's not worth the price that I paid.. don't take your cat here..
