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July 2024 by Usha Anand
I went to this lab for some blood work. The plebotomist bruised my arm while taking the blood. I have never had this kind of experience before anywhere.
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July 2024 by Samary Borrero Rivera
I made an appointment for 8:30 am and waited 30 minutes to be called in. In the afternoon passed by to drop a urine sample and I was informed that I need to check-in on the kiosk. The waiting time was more than an hour just to drop a sample.
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June 2024 by morgan lamontagne
Absolutely rude lab lady told me 10 minutes before the fact that she was on lunch and would not take me but took other people. Absolutely rude rude rude i will not come here again
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June 2024 by David Chin
Previously, I picked up my 24 Hr urine collection kit and also received verbal instructions so as to not void the test samples accidentally. Upon starting the actual collection I reviewed the lengthy instructions before starting. The instructions say that I must include a Urology Requisition form with my sample specimens or the samples will not be accepted. I tried to contact Quest online on My Quest account for my question but the AI was not completed! So, once again I made an appointment to go back to the clinic to ask the question. What I learned was I actually did not need this form because they already have it in the system. The system was started maybe 10 years ago but the instructions on the kit had not yet been changed. When will this be corrected so that patients don,t have to make all these additional, unnecessary appointments to get their questions answered? It is also making me wonder about the competency or completeness of the testing side of the business!
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June 2024 by Steven Clark
Quick easy and friendly.
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August 2023 by Alexandra Perjes
I scheduled at least 5 appointments here in the past year. I experienced efficient service and good customer experience. I had been attended to by 3 different phlebotomists, and they all have been wonderful. This location is my first choice for blood draws.
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October 2022 by Becky B Altman
This place takes forever - I had to wait an hour to be seen and there were only two people in front of me, I can hear them chit chatting about nonsense in the room. Ridiculous
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September 2022 by Margot P.
Professional and positive: the nurse was fast, pleasant, efficient, polite, and professional. Unprofessional and janky: a faded "These Colors Don't Run" poster above the door (really?!), big signs with major typos (multiple missing letters in the headline,) outdated and crowded space. Waiting room is a narrow busy hallway. When I'm getting medical procedures done, I'd rather go somewhere else.
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September 2022 by patricia platero
At some quest locations staff is amazing as the one on MLK avenue in Worcester, whereas this one on Main Street in Shrewsbury, my experience was less than desirable. Staff is rude, they lack kindness and courtesy.
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December 2021 by Dee Anttila
Scheduled appointment on line and received conformation. Arrived for appointment, no one around. Appointment was scheduled on Veterans Day and no where on the site or office was anything posted about closing. Doesn’t anyone look at appts scheduled. Myself and another patient waited for awhile and gave up. Doesn’t anyone monitor bookings. This is a poorly run business.
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November 2021 by Becky B
This place takes forever - I had to wait an hour to be seen and there were only two people in front of me, I can hear them chit chatting about nonsense in the room. Ridiculous
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September 2021 by Durgesh Tiwari
Bad experience. They mention that they open at 8 AM. I booked my appointment at 8.20 but when i reach there it was closed. Someone was waiting before me and told me that they don't open till 9 AM. I waited for 20 mins and then went to another location. Pls book your appointment after 9 AM only.
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August 2021 by Mike Herlihy
This place is very unorganized.
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November 2020 by Jayson Mintz
Out of all the Quest Diagnostics, this is the best one to go to. The people are friendly and take care of you. Both the wife and I go to this one even though it is 20 minutes out of the way. I am writing this message since I googled and saw the other review. It is not fair to give someone a one star because you did not plan and schedule in the new covid world. I will see you later today since I need to do blood-work.
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November 2020 by Elena Kandova
Waited for more than hour and a half for 4 people to be processed.No wait estimated time was given. Somehow there were people who came late were called before me. I actually chose this location because it was close but will never come here again. Would rather drive somewhere far and be processed within 10 min!
