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November 2025 by E K
I had a frustrating money-transfer experience at the Shaw’s in Shrewsbury on . I remained at the counter the entire time. After several attempts, the customer service associate told me I was “all set,” but I could see no payment had been taken. I said so politely and asked her to call a manager. Mary, the customer service manager, came over. She reviewed the screen, canceled the unpaid transaction, and then told me my account was now locked because she canceled it.
To be clear: I did not leave, I was transparent that no money was taken, and I asked for help before anything was closed out. I was courteous throughout and tried to do the right thing. Please refresh training for both associates and managers on (1) confirming that a payment actually posted before hitting send, (2) troubleshooting the money-transfer system, and (3) how to speak with customers who flag issues in real time. People who speak up shouldn’t be blamed—they should be thanked
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October 2025 by Aaron Davis
Great prices, and they have wicked good steaks and seafood!
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October 2025 by Laura R
Curbside pickup was fast but the delivery employee was very rude as she approached the car, I don't usually leave reviews but I've also never been approached like that by an employee, Her name tag said Christine.
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October 2025 by Porsha Brown
Had a great experience
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September 2025 by Daniel Whittemore
Good place. Usually stocked up and pretty good deals.
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September 2025 by Wyatt Maricle
Amazing store, but even better staff. Grabbed an order from the produce counter and the girl who ran it, (Connie or Bonnie, I can't remember) was beyond helpful. Hope management knows how good of an employee and person the have. 10/10
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August 2025 by Amber Marie
Best produce in town!
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August 2025 by Paul V
Best prices and selection
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July 2025 by Jorge Costa
Watermelon as you enter the store, quick in and out
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July 2025 by Praful Patel
Good Selection & the wide variety of products available, including fresh produce, meat, dairy, and baked goods. You might find a wider selection of organic items compared to some competitors.
We kept looking for associates help but it difficult to get assistance when needed.
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July 2025 by Martha Douty-Perez
Excellent cake they made for my son. They even had to go to another shaws to get a machine needed to put a decoration on the cake. Many people complimented at the party.
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June 2025 by Pedro Romero
Staff here hate their job… not helpful and all the young people look at you like you have seven heads when you ask them a question.. overall awful experience every time I’m here.
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May 2025 by Lori Carrier
Excellent produce selection! Always fresh and large assortment of organic choices. The first to get popular seasonal items
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May 2025 by Susan C Merriam
A wide, tasty selection. Plently of fresh produce.
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April 2025 by curtis b flory iv
Stopped in to shop for a friend. Not usually in worchester, the store had the a good selection including flowers.
