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February 2024 by Nancy McAnneny
The staff was friendly and helpful! Enjoyed the process.
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February 2024 by Micheal O'Loughlin
Lots of opportunity to improve. Service took too much time. New parts aside, it took too long to define the root cause of the problems. Software updates too way too long. The service is still not complete so even this survey seems odd at this time. Wording and emails were confusing along the way and remain confusing. There was an email about goodwill and a part that was was replaced for free. I asked about that and the response was confusing. The service record doesn’t show any new part was used, just looks like the tech fixed a problem by cleaning the windshield….not sure if this is goodwill or just part of the paid for service.
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February 2024 by Nate Herber
Good communication and performed solid warranty work. They didn’t return my car until the issue was 100% fixed.
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February 2024 by Steven Corliss
Good prompt service and they found a defected tire and replaced it. Thanks!!
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February 2024 by Jeanne Hudson
Always work with a group of professionals
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February 2024 by Ileana Berman
We had a great experience. Arthur was professional and helpful. We like everyone there, so much that we may want to have our service done there despite the distance.
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February 2024 by Paul Trotta
Awesome support
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February 2024 by Constantina Zapris
I had a really positive experience purchasing a car at the Mercedes Benz of Shrewsbury recently! I was helped by Silvano Senn throughout the process, and he couldn’t have been a bigger support for me! He was not pushy at all and encouraged me to test drive as many cars as I needed to before deciding. He was extremely knowledgeable on the cars, features, warranties, and other products offered. He also provided transportation for me to the dealership on the day I was getting my new car because I didn’t have a way to get there that day! It was my first time buying a Mercedes, and he really took the time to make sure I knew how to use all the cool features. Thank you guys for an excellent experience! I am OBSESSED with my car!!
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February 2024 by Jean Brauna
10/10 service! These guys are knowledgeable and professional. I will definitely come back with my C-class! From walking in & getting greeted by the girls at the front desk to the service advisor (Daniel Burke) explaining in detail what was performed on my vehicle! Couldn’t have asked for a smoother transaction!
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February 2024 by Kathleen Cover
Just love this dealership. Not only are they friendly but extremely courteous. They came to my home, picked up my vehicle for service and returned it. What else could I ask for?
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February 2024 by Mike Farrell
Both service and sales personnel are all very customer friendly. They have always been professional and efficient.
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February 2024 by Nicholas Bufton
Best work I had done on my car
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February 2024 by Trudy Chianciola
We blew a tire on a pothole on 495 and Wagner came to the rescue! AAA towed us and Wagner replaced the tire,inspected the cargave us estimates to repair damage to the rims and the axle!!! We were back on the road within a few hours. Everyone was helpful and comforting! Thank you Wagner service department!!
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February 2024 by julie garceau
Loaner car warmed up and waiting. Received timely updates on progress. Drop off and pickup were easy. Car was returned freshly wash even in a snow storm. John shaw was great to work with.
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February 2024 by Adam Labonte
Great team at Wagner MB!!
