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February 2024 by Jacqueline R.
While all staff are friendly and proficient at what they do, my experience with Zelda, Jessica and Natalie on a day that was extremely difficult for me was outstanding. They were so very helpful and compassionate at a time when I needed it the most. Thank you Zelda, Jessica and Natalie! You're the best! Also, I would be remiss in not shouting out to Gail. I must have asked for her assistance at least 10 times. She was also very patient and kind in helping me with my issues. Thank you, Gail! You, too, are the best in what you do!
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January 2024 by Sean McKenna
I tried to get a used car loan from this credit union on January 2, 2024. Filled out the application and sent to Lisa the required documents. I have a solid fair credit score with a discharged bankruptcy in 2019. Since then I have rebuilt my credit from the bottom and have never missed or have been late on a loan or credit card payment. Well then I wonder after not hearing from them Thursday morning, I would give Monica a call that afternoon. She claimed she was going to call me earlier and informed me that my application had been denied. I explained that I have had no credit issues since my bankruptcy discharge. She really didn’t care and told me it was an underwriting decision. This is after I had made arrangements to purchase a used car from a dealer that told me Somerset Federal Credit Union was a great option. Well the dealer was surprised and now I have to start over. DO YOURSELF A FAVOR, Stay away from this disgrace of a credit union. Follow up today, spoke to the Teresa with a so called counter offer she offered me, which was the same as yesterday. Then she proceeded to explain my credit, well she was using numbers from over a YEAR AGO! These people are upset that they have been called out on their shady business practices and tried to rectify it by insulting me. I didn’t work and I will be filing a complaint with the State of Massachusetts . They also do business by the name of St.Dominic’s which is twice as shady and an insult to a saint. Best bet people would be to stay away from these scam artists
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December 2023 by Patricia Sullivan
Darlene is a professional of the highest order.She is kind and optimistic when discussing loans with her. I am very pleased and have been a customer of the Credit Union since I bought my first car, loan from Oliver Perry! There is no other place as personal as SFCU…?☮️
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November 2023 by Rebecca Levesque
I didn’t receive good customer service a few days ago when I was calling about my loan. I couldn’t get into my online banking because I have Face ID on my phone and since the conversion, I had to use my password. The lady that picked up the phone in lending left me hanging there in silence for 3 minutes, did not tell me to hold on or anything just sat there total silence, It was weird. When I asked if she was still there, she said she was just finishing up with some things she was doing prior to my call. I work at a financial institution as well, This is not good customer service. I will be paying off my loan and going elsewhere.
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October 2023 by barbara bell
Been a client here for years and always satisfied. Helpful staff with great communication skills. Besides my savings and checking account I also have in the past had a couple of loans. No issues
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September 2023 by Kayla Nocon
I recently had the pleasure of working with both Mary and Jessica at Somerset Federal Credit Union. I had to go through the process to get an auto loan twice due to the first dealership being a nightmare. The bright side was meeting Mary and Jessica who were great to work with. They made the process so easy, and whenever I had questions it was easy to get in contact with them. More importantly, I felt comfortable asking whatever questions I had. I look forward to working with Jessica again for whatever banking needs I may have.
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September 2023 by Kim O'Donoghue
I have been a customer of Somerset Credit Union since I was a young kid and opened my first savings account there. I have done business with them from having car loans to my first home mortgage. Recently I met with Jessica to discuss and obtain a CD not only was she friendly, but responsive and helpful as well. It made my visit and the process of doing this very easy. I hope to do business with SFCU for a long time. Ty
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September 2023 by chad souza
I had a issue where my debt card went missing and so did the money from my account. I spoke to two of your employees Gale Borden and Sarah Watson,who both went above and beyond to resolve the situation as easy and stress free as possible. I cant say thank you enough amazing job 5 stars
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September 2023 by Margaret McManus
I cannot say enough good things about Mary Quinlan, Loan Officer. She saved me over $3,000. simply by making a copy of the purchasing agreement form for a car loan. The form was faxed to her but never provided to me from Toyota dealership. She was very helpful & efficient.
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September 2023 by MaryAnn Mercer
My husband and I recently opened new accounts with the assistance of Jessica Leandres, a member services representative. She was professional, pleasant and efficient making for a very positive experience at the Somerset Federal Credit Union.
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August 2023 by Craig Simmons
I was a long time member of SFCU and always loved it. But I moved out of town and had to switch banks. Fortunately, I moved back to Somerset and just opened an account there again. Jessica L, who helped me set up my account l, was amazing. Never have I received such a warm welcome or had someone go above and beyond to help me set everything up, including online banking. Everyone needs more employees like Jessica. Thank you!
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July 2023 by Paul Rodrigues
Loan officer Tiffany Furtado provided an outstanding level of service from application to approval when we requested a car loan. She initially met with us even though we did not have a scheduled appointment. The process was quick and easy and she provided all detailed information necessary for us to complete the application in a timely manner. She was always friendly, courteous, professional, and answered all of our questions. I highly recommend Somerset Federal Credit Union for all of your loan needs.
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July 2023 by Peter Hoogerzeil
Somerset Federal Credit Union is the best! The financial team did a great job presenting the best option for us to purchase our motor home from a private seller and while at it we were able to get a great fixed rate on our home equity loan. We are excited to be a new member! Make sure to call SFCU and see how you can save money when you need a loan - home, personal, or your new boat or RV.
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July 2023 by Nelson Cabral
This is a very personable credit union with very nice staff. Especially Jessica who always goes above and beyond in customer service. She assisted me with a personal loan as well as other banking needs. Very satisfied customer!
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July 2023 by Jennifer Repoza
Arlene has been extremely helpful with my husband and I over the years...she's knowledgeable and friendly and made our refinancing process super easy! Thank you SFCU!
