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November 2024 by Claire Titine
I was at Ashley Today, there is this lady there, Taicha who welcomed me, she was very patient. I hope to return there to get some furniture.
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November 2024 by Meghan
Dayve was awesome. They priced matched and had me out the door in no time.
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November 2024 by Metehan Savan
I purchased a couch from this store approximately two months ago. The delivery process was great, and everything was fine for the first couple of weeks. However, when we sit on the couch, it now starts making noises. Upon inspection, I found that the screws were not properly installed. Many of them were loose, and some were damaged, making it impossible to tighten them. While the overall quality of the couch is fine, this issue has made it uncomfortable to use.
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November 2024 by Nurahmed Mohammed
I have been to your shopping center 3 times and I got excellent service especially one of your associate Taicha and I want to thank her very much .because of your excellent service I will come again and I will refer my friends too .
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November 2024 by D L
Con Artists and bad Service. :-( At first being a new customer they will pull out the Red Carpet until a problem happens after the purchase. I purchased a dining table on my AMEX card. The table seemed ok until I placed a placemat on the table the surface of the table came off on my Crate and Barrel placemat.
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November 2024 by Paulo Sérgio Da Silveira
We love doing business with you.
A greater applause for Joana, an excellent care and help.
They were patient and kind with all the work.
I recommend it.
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November 2024 by Beth Shopnick
I saw this store on Facebook marketplace. I had sent a message inquiring about a dining room set, Nick was so helpful and responded so quickly. I decided to go to the store in person and I have to say Nick and Tamah were amazing. They went above and beyond for any sales person have ever met. They were so helpful and friendly. I highly recommend them both. I live about an hour away from the store but they made the trip with it.
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November 2024 by Katie Shannon
It's been absolute nightmare with customer service. We received a chest and a dresser and both were damaged. We took pictures and contacted them immediately. It's been 6 weeks with no resolution or replacement. Was on hold today for 45 minutes, transferred 3 times, and finally had to hang up. Would not buy from them again
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November 2024 by Mary Saunders
Excellent customer service. Taicha went beyond her call of duty to find the perfect furniture match for me. Tamah, sales manager, also provided excellent service.
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November 2024 by J
Delivery drivers were dreading bringing up my furniture and I had to refuse delivery because otherwise they would leave it outside. I was told they couldn’t help me until the furniture made it to the warehouse and once it did I called and they said I couldn’t do anything unless I went to the store which is an hour and a half from me. I financed what I purchased so now I have to make monthly payments for furniture that I dont even have until I can make time to go to the store, and I work, go to school and have a child, so that has been very difficult. They are not helpful at all.
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November 2024 by Matthew Reingold
I bought a dresser from here and was very disappointed.
The dresser is unnecessarily heavy. The drawers don't slide as smoothly as they should. There is wasted space - the frame is notably larger than the internal storage. The drawers don't fully close. The top isn't level or smooth. The delivery went badly - they didn't give advanced notice, they just showed up, which didn't work because I do not work from home. They also forgot to deliver several pieces, and after a month Ashley has not managed to fix this. I would advise against buying anything from Ashley, they have poor quality furniture and bad customer service.
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November 2024 by Sherry Poole
I had a wonderful experience with Ashley Furniture at Assembly Row. Andre, the young man who assisted me was extremely helpful and attentive. All in all, it was a great experience from when I walked into the store, right up until my new leather sofa and loveseat were delivered. The set is amazing!
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October 2024 by Tyler
NEVER order or buy anything from here. Came in BROKEN and 6 MONTHS later the company still has not tried to resolve the issue and or fix the problem. Don’t waste your money or time since they won’t fix anything that they deliver broken. WORST CUSTOMER SERVICE, DO NOT WASTE YOUR MONEY OR TIME THEY DELIVER BROKEN FURNITURE THEN DONT ANSWER OR REFUSE TO FIX!!!!!
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October 2024 by Kishore Punjabi
Very impressed with Ashley Furniture
We are currently using bedroom furniture which has served us exceedingly well for several years - now decided to update to newer and modern styles available from Ashley - now eagerly waiting for the shipment to come
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October 2024 by Kari Francillon
My experience with Ashley furniture was extremely positive. My sales rep took the time to walk me through the store and showed me all available sleeper sofas. She provided details on my options including fabrics, colors, sizes and delivery options. Through her thoroughness, she discovered the item I choose was on sale! Thanks again, Ashley Furniture!!
