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July 2023 by Aref Aasi
I am very disappointed with Chase at this branch as they couldn't guide me with my total checking account and even after bringing my documents 2 times to the branch and giving them what they need! Finally they closed my checking account! This is ridiculous!
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June 2023 by Oscar Li
As a 12 year loyal Chase customer, this is by far the worst branch I have ever been to. Walked in for a new checking account need, and there was no check-in kiosk or signup list, as I looked everywhere. ONLY after 30 minutes of waiting and sitting, I was greeted and told that all bankers would be fully occupied for the rest of the day.What a waste of time, and very disappointed with the experience I received from this branch. Avoid at all cost in the future.
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April 2023 by S Kumar
One of the worst branch i visited. They didn’t honor the appointment. Waste of time.
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April 2023 by Maisha Gregory
I had such a great experience at this location! Joyce was the representative that helped me with a very specific issue that I couldn’t have figured out alone on the phone with customer service. She was so patient, kind, and personable. Looking forward to banking with her again.
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April 2023 by Michelle
The staff were so incredibly helpful and professional for providing guidance on fund transfers, cheque completion - I’m new to the USA banking system. Thank you to the two members especially.
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April 2023 by Senthil Kumar
One of the worst branch i visited. They didn’t honor the appointment. Waste of time.
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January 2023 by Tinkshu
Bad experience,They gave me appointment date to open up Business account and I get there Three of them sitting down and talk each othere ,I told them I have appointment to open up the account ,he said I am sorry I can't open it now because I have a customers coming . I am the only customers there ,they said do you need another appointment ,who is coming back and forth ? so bad I waste my time.
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November 2022 by Joashenel Joachin
Gabriel Hubiers and Taiss was a pleasure to work with at Chase Bank in Assembly Row Somerville,MA. The amount of time and patience they put into to their jobs is great. As a small Black business owner it really nice see good people. God Bless
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September 2022 by Maryam
the building is nice, employees are nice and professional, especially miss Princess who has explained everything so perfectly and opened me a new college bank account, thank you. i definitely recommend this bank but before going, make sure to book an appointment.
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August 2022 by Catherine K.
I walked in to open a new checking and savings account and it was a wonderful experience! I worked with Livjo and he was very knowledgeable and helpful. Very pleased.
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August 2022 by Ashraya Sapkota
Pretty good customer service. Don’t see what the issue is given the low ratings.
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June 2022 by Kath_Anie Saintoiry
Bad people they give me appointment I lost my money my time I was waiting 1week and they told me to come back next week I'm so ?
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May 2022 by Abdalla Ali
VERY GOOD BANK ALSO NICE LOCATION HELPFUL AND SO NICE STAFF I AM VERY SATISFIED FROM STAFF THEY ARE ALWAYS SIMEL AND VERY GOOD BEAVERS WITH COSTUMERS GOD BLESS EVER ONE THANKS TO BANK AND STAFF
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February 2022 by Z. Xu
They will try their best to solve your issues. Remember to set up an appointment to save you some time.
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January 2022 by Adam Spencer
I've received personal and business bank assistance at this location and feel comfortable recommending them to others. I've been with my credit union for over 15 years. Bank of America scared me away from big banks until I opened with Chase a few years ago. This location can get busy since it's in such an active area but aside from that, no complaints or issues! Nelson, Princess, and everyone else there has been great thus far.
