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December 2023 by Linda Rivera
If it were up to me, I wouldn't give but a single star since I have had a bad experience with the staff, especially with a cashier who arrives with a good attitude and manners. For the cashier to yell at someone specifically because she is not in a good mood and wants to talk to customers however she wants. I am very upset with that bitter lady.
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October 2023 by Charles Huntley
Horrible customer service at this location. Elise needs better customer service training and the managers did not want to help me. I will be canceling my account today
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September 2023 by Rosena Valcourt
At union Square branch the banker Adriana gave me a wonderful service.
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May 2023 by Dawn Anderson
Good for a local bank, they have always done right by me
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May 2023 by seta jilian
I went recently to get information about credit card the new manager was very knowledgeable and professional also I got introduced to the all staff they are very nice and friendly. I found great new bank with amazing staff.
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July 2022 by Tina Walker
Dori is an an absolute gem. She and the staff there are always smiling, curious, and helpful. I never have a long wait to do my deposits either.
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July 2022 by Marshal H
Building is old and dingy. When I was there, there was only 1 teller so there was a long wait time. And they don't deposit loose change. What's the purpose of having a bank account here again? They did have quarters and the customer service was friendly at least.
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July 2022 by Fatima Waide
Alex and Mufasa went above and beyond to help me. I'm grateful for their professionalism and kindness.
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May 2022 by P M
Had to wait in line for 15 minutes only to be told they "ran out of coins". How does a bank run out of coins completely? This branch is poorly managed, avoid if possible.
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May 2022 by Pau M
You'll notice all the positive reviews are from many years ago. I cannot believe how long the lines are at this branch!
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May 2022 by Maria Evoli
Treated like I didn't matter at all.....what awful customer service!!
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December 2021 by Kalixie M.
I would give negative stars if I could. This review isn't for this branch but for the Citizen's Bank cooperation in general. My father died from complications of Covid last year. He lived in a nursing home, had no property and just a couple bank accounts totaling less than 3K. Another bank had no problem transferring his funds to me after I showed a death certificate and documentation that I was his next of kin. He also had $200 in a Citizen's account. $200!!!! After hours on the phone getting conflicting information about how to close his account and then spending hours in person on my days off trying to find someone at a branch who would speak to me about closing it because I wasn't the account holder, I was finally told that I had to drive one hour each way to the courthouse and pay $120 to file paperwork that I'm his executor!!! For $200!!!! It's not worth it so I just decided to leave the money where it is. Fast forward several months, Citizen's keeps sending statements to his old address that someone there then must forward to me!!!! I called again today and they won't change the address because it's not my account even though his death certificate is on file with them!!! Now I will be forced on another day off to pay the $120 just to have them stop sending statements to an incorrect address!!!!
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June 2021 by Annie Boursiquot
Poor customer service, insufficient old building, broken entrance store. The entrance door has a missing handle. Could not exit unless another customer came in to try to use the ATM machine. As I was trying to exit after using the ATM machine a person with the wheelchair could not enter and the people inside the building were ignoring me as I was asking for help so that I could leave and so that the handicap person could enter to use the ATM machine. That was extremely rude of them and HIGHLY INSULTING. Please fix your doors and do not have bank tellers that ignore people when they need help. Absolutely Unacceptable and RUDE!!!!!! I am a human just like they are! And deserve to be treated with respect!! not ignored when all I asked was for help to exit the building!!!! Of all the years of living close to this area that was my first time going into that bank. Horrible experience. Never again.
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May 2021 by Annie B.
Poor customer service, insufficient old building, broken entrance store. The entrance door has a missing handle. Could not exit unless another customer came in to try to use the ATM machine. As I was trying to exit after using the ATM machine a person with the wheelchair could not enter and the people inside the building were ignoring me as I was asking for help so that I could leave and so that the handicap person could enter to use the ATM machine. That was extremely rude of them and HIGHLY INSULTING. Please fix your doors and do not have bank tellers that ignore people when they need help. Absolutely Unacceptable and RUDE!!!!!! I am a human just like they are! And deserve to be treated with respect!! not ignored when all I asked was for help to exit the building!!!! Of all the years of living close to this area that was my first time going into that bank. Horrible experience. Never again.
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February 2021 by Quintin Marcus
I've had inconsistent customer service at this specific location, most times the tellers have given me change without question, but recently a teller refused as my account was no longer active. I'd never even been asked if I needed an account in the first place any time prior, so it was off-putting. In general Citizens Bank had a lot of mystery fees for basic bank services that cropped up which is why I closed my account with them in the first place, but frustrating to have inconsistent experiences for basic bank interactions. Would not recommend.
