CVS in Somerville is known for its pleasant and efficient customer service. The staff, including Maddie, Kamala, Frank, and Kerri, are praised for their patience, helpfulness, and friendly demeanor. The pharmacy at this location is described as decent, with a great pharmacist and a not-so-great one. Customers appreciate the quick turnaround for passport photos, with one customer praising the service as "very fast and efficient." Overall, the CVS in Somerville is a reliable and customer-focused establishment.