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February 2023 by James Tatter
Unreal customer service, just incredible people. Of the 2-3 times I’ve called I’m always talking to someone who is friendly and knows that they’re doing. Tonight my pickup was a little late and I emailed rather than calling, and they called me within probably 30 seconds of me hitting send to say they’d gotten my email and to provide an update. The laundry service itself is perfect too. You estimate the weight but they charge you on the real weight. It doesn’t sound like a big deal, but the fact that they charged me less than the estimate shows they’re honest too! Tremendous experience every time from start to finish.
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January 2023 by Lili N.
I am extremely pleased with the service. I tell them all the time that they're my life saviors! I work hectic hours. It was a struggle trying to find a laundry delivery service that picks up in the morning and afternoon. Most of the other services I've used only have night pick up and delivery which does not work with my schedule. If you're someone in a similar situation, look no further.. I highly recommend Dirty Drawz!
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January 2023 by Joseph Dowd
Dirty Drawz is the BEST laundry service in the Boston area! I work long hours and I do not have the time to do my own laundry. I use Dirty Drawz every other week, and I am always satisfied!
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March 2022 by Remy C.
Everything was returned clean but communication from the company was pretty poor. They were 40 minutes late returning my laundry and had given me a 2 hour delivery window When they arrived the person said something about the delivery time changes based on what time they pick it up which they were on time for and none of that was communicated to me and also negates the purpose of selecting a delivery window. the driver said someone from customer service would be in contact with me and maybe give me a partial refund. Its been 5 days and I haven't heard anything from them. I'm less annoyed about the money aspect and more frustrated that they were 40 minutes late to a window that ended at 9pm so I had to stay up way later than I intended to.